Clinic/Practice Assistant II

Mass General Brigham; Boston (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider in Boston seeks a Clinic/Practice Assistant II to perform administrative and clinical functions. The role involves scheduling, patient assistance, and clerical tasks, ensuring efficient operations in a clinical setting. Ideal candidates will have a high school diploma and relevant office experience.

Qualifications

• 2-3 years of office experience required.
• Proficiency with office operations and standards.

Responsibilities

• Perform routine administrative and clerical duties.
• Make patient appointments and maintain records.
• Greet and assist patients.

Skills

Communication

Time Management

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Clinic/Practice Assistant II page is loaded

Clinic/Practice Assistant II

Apply remote type: Onsite

Locations: Boston-MA

Time type: Part time

Posted on: Posted 7 Days Ago

Job requisition id: RQ4018686

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Schedule: 24-hours part time onsite, every Saturday and Sunday, 7 pm to 7:30 am

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• Perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required

Experience: Office experience 2-3 years required

Knowledge, Skills, and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage non-routine calls and solve routine issues.
• Effective written and verbal communication skills.
• Understanding of work-related documents, composing/editing emails, memos, and letters, and taking accurate messages.
• Good time management and organizational skills to handle multiple tasks effectively.

Additional Job Details

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite

Work Location: 55 Fruit Street

Scheduled Weekly Hours: 24

Employee Type: Regular

Work Shift: Night (United States of America)

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other protected statuses. Reasonable accommodations are provided for applicants with disabilities. Contact Human Resources at (857)-282-7642 for accommodations.

Mass General Brigham Competency Framework

Defines effective leadership behaviors and skills critical for success, used for evaluating performance, hiring, development, and talent pipeline management.

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