Clinic/ Practice Assistant II

Massachusetts Eye and Ear Associates - MEA; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Administrative Assistant to support clinical operations. In this role, you will manage patient appointments, assist with billing, and perform essential clerical tasks to ensure smooth operations. Your proficiency in office procedures and effective communication skills will be vital in creating a welcoming environment for patients. Join a diverse team committed to excellence in patient care and administrative efficiency. This position offers the opportunity to grow in a supportive and inclusive workplace.

Qualifications

• 2-3 years of office experience required.
• CMAA certification preferred.

Responsibilities

• Perform routine administrative and clerical duties.
• Schedule patient appointments and maintain records.
• Assist patients and handle billing forms.

Skills

Office Suite Proficiency

Effective Communication Skills

Time Management

Problem Solving

Education

High School Diploma or Equivalent

Job description

Job Description

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits include scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

1. Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
2. Make patient appointments and maintain appointment records.
3. Greet and assist patients.
4. Answer telephones, assist callers with routine inquiries, and schedule appointments.
5. File materials in patient folders, and print appointment schedules.
6. Process patient billing forms and scan documents to patient medical record/LMR.
7. Call for patient medical records and laboratory test results.
8. Open and distribute unit mail or faxes.
9. Type forms, records, schedules, memos, etc., as directed.
10. May be required to accept co-payments.
11. Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
12. Act as "Super User" for scheduling, registration, and billing systems.
13. Provide assistance and training to others in these areas.
14. Perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education

High School Diploma or Equivalent required. This role does not accept experience in lieu of a degree.

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred.

Experience

Office experience of 2-3 years required.

Knowledge, Skills, and Abilities

• Proficiency with Office Suite and understanding of office operations and procedures.
• Ability to manage phone systems, handle non-routine calls, and solve routine issues.
• Effective written and verbal communication skills.
• Ability to manage time effectively and stay organized.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20-35 lbs
• Carrying Occasionally (3-33%) 20-35 lbs
• Other physical activities as listed

Massachusetts Eye and Ear Associates, Inc. is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment for all employees.