Clinic/Practice Assistant, Internal Medicine

Partner's Healthcare; Wellesley (MA); Sur place; USD 24 000 - 32 000; Plein temps

Résumé du poste

Mass General Brigham's Newton-Wellesley Hospital seeks a Clinic/Practice Assistant to support on-site operations in a busy outpatient setting. The role emphasizes administrative duties, patient check-in/out, scheduling, and collaboration with clinical staff at 195 Worcester Street, Wellesley, MA.

The position is full-time, 40 hours per week, Monday through Friday, 9:00am–5:30pm, with on-site duties and a $17.71–$23.20 hourly pay range.

Qualifications

• High school graduate or equivalent
• Experience in an office setting is required (2–3 years)

Responsabilités

• Perform routine administrative and clerical duties for a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to the medical record
• Call for patient medical records and lab results
• Open and distribute mail or faxes
• Type forms, records, and schedules as directed
• May be required to accept co-payments
• Handle/ screen messages related to prior authorizations and referrals

Connaissances

Customer service

Multitasking

Prioritization

Formation

High School Diploma or Equivalent

Description du poste

Site: Newton-Wellesley HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Located at 195 Worcester Street Wellesley, MA, our Internal Medicine/Adult Primary Care practice delivers a full range of preventive and health maintenance care. We not only treat a range of acute and chronic health problems, but we also coordinate our patients' care when they need treatment by specialists.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday 9:00am-5:30pm. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

SummaryPerform both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Qualifications

• EducationHigh School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree?No
• Experienceoffice experience 2-3 years required

Additional Job Details (if applicable)

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!No healthcare experience? No problem! We are willing to train on the job. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.

Required

• High school graduate or equivalent

Remote Type Onsite

Work Location 195 Worcester Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $17.71 - $23.20/HourlyGrade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.