Clinic/Practice Assistant, Express Care

Partner's Healthcare; Danvers (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham Express Care in Danvers seeks a full-time Clinic/Practice Assistant to join at 104 Endicott Street. The role features a 4-day work week with a 14-day rotating schedule and every-other-weekend shift, 8:00am–5:00pm.

This position starts as the first point of contact for patients, ensuring compassionate service and smooth clinic flow. As a key member of the team, you will handle administrative duties, scheduling, check-in/out, and processing records and billing forms.

Qualifications

• High School Diploma or Equivalent required.
• CMAA certification preferred.
• Office experience 2-3 years required.
• Proficiency with MS Office and office equipment.
• Ability to manage time and multitask effectively.

Responsibilities

• Perform administrative and clerical duties for a busy clinical practice.
• Greet patients and provide excellent service in person and over the phone.
• Schedule patient appointments and maintain records.
• Manage patient documentation including billing forms and medical records.
• Respond to routine patient and provider inquiries (prescriptions, authorizations, test results).
• Support daily office operations and team workflows.
• Assist with scheduling, registration and billing systems; provide training support.
• May take on additional administrative responsibilities as needed.

Skills

Office software

Customer service

Phone system handling

Time management

Education

High School Diploma or Equivalent

CMAA Certification

Tools

MS Office

Job description

Site:

Mass General Brigham Medical Group Northern Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Express Care, formally known as Urgent Care, serves patients of all ages and is open seven days a week to help patients when they are sick or injured and can't get in to see their primary care doctor. Our services are designed to close the gap between primary care and emergency care by offering prompt, walk-in treatment for non-life-threatening illnesses and injuries.We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our Express Care team located at 104 Endicott Street in Danvers! This position offers a 4-day work week with a 14-day repeating schedule. In addition, this role requires an every other weekend rotation (both Saturdays and Sundays) from 8:00am-5:00pm.Clinic/Practice Assistants are often the first point of contact for our patients and play an important role in ensuring every visit starts with exceptional service and compassion.

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions

• Perform a variety of administrative and clerical duties in support of a busy clinical practice or urgent care environment.


• Greet and assist patients while delivering excellent customer service both in person and over the phone.


• Schedule patient appointments, maintain appointment records, and support scheduling changes as needed.


• Manage patient documentation, including scanning records, processing billing forms, and obtaining medical records or test results.


• Respond to routine patient and provider inquiries, including messages related to prescription refills, prior authorizations, and test results.


• Support daily office operations by handling mail, faxes, forms, schedules, and other administrative tasks.


• Serve as a resource for scheduling, registration, and billing systems, including assisting with training and support for team members.


• May perform more advanced administrative responsibilities based on department needs and level of competency.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience

office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.


• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.


• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.


• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.


• Managing one's own time and the time of others.


• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type Onsite

Work Location 104 Endicott Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $17.71 - $24.94/Hourly

Grade 3

EEO Statement:

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across system, and establish a strong talent pipeline.