Clinic/Practice Assistant, Express Care

Mass General Brigham Medical Group Northern Mass; Danvers (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. seeks a full-time Clinic/Practice Assistant to join Express Care at 104 Endicott Street, Danvers.

The role offers a 4-day work week with a rotating 14-day schedule and an every-other weekend shift from 8:00am–5:00pm. The position supports both administrative and clinical duties, including scheduling, check-in/check-out, documentation, and basic patient communications.

Qualifications

• Education: High School Diploma or Equivalent required; CMAA preferred.
• Experience: office experience 2-3 years required.
• Proficiency with Office Suite and effective communication.
• Ability to manage time, prioritize tasks, and handle routine duties.

Responsibilities

• Perform a variety of administrative and clerical duties in support of a busy clinical practice or urgent care environment.
• Greet and assist patients while delivering excellent customer service both in person and over the phone.
• Schedule patient appointments, maintain appointment records, and support scheduling changes as needed.
• Manage patient documentation, including scanning records, processing billing forms, and obtaining medical records or test results.
• Respond to routine patient and provider inquiries, including messages related to prescription refills, prior authorizations, and test results.
• Support daily office operations by handling mail, faxes, forms, schedules, and other administrative tasks.
• Serve as a resource for scheduling, registration, and billing systems, including assisting with training and support for team members.
• May perform more advanced administrative responsibilities based on department needs and level of competency.

Skills

Office Suite proficiency

Customer service

Time management

Communication skills

Phone system

Teamwork

Education

High School Diploma or Equivalent

Certified Medical Administrative Assistant CMAA

Tools

Microsoft Office

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Express Care, formally known as Urgent Care, serves patients of all ages and is open seven days a week to help patients when they are sick or injured and can't get in to see their primary care doctor. Our services are designed to close the gap between primary care and emergency care by offering prompt, walk-in treatment for non-life-threatening illnesses and injuries.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our Express Care team located at 104 Endicott Street in Danvers! This position offers a 4-day work week with a 14-day repeating schedule. In addition, this role requires an every other weekend rotation (both Saturdays and Sundays) from 8:00am-5:00pm.

Clinic/Practice Assistants are often the first point of contact for our patients and play an important role in ensuring every visit starts with exceptional service and compassion. We are looking for someone who thrives in a fast-paced setting, enjoys helping others, and brings strong customer service and healthcare administrative experience to the team. In this role, you will help create a welcoming and efficient experience for patients while supporting the day-to-day administrative operations of a busy urgent care environment.

If you are looking to join a collaborative, patient-focused team where your work directly impacts the patient experience, we'd love to hear from you!

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions

• Perform a variety of administrative and clerical duties in support of a busy clinical practice or urgent care environment.
• Greet and assist patients while delivering excellent customer service both in person and over the phone.
• Schedule patient appointments, maintain appointment records, and support scheduling changes as needed.
• Manage patient documentation, including scanning records, processing billing forms, and obtaining medical records or test results.
• Respond to routine patient and provider inquiries, including messages related to prescription refills, prior authorizations, and test results.
• Support daily office operations by handling mail, faxes, forms, schedules, and other administrative tasks.
• Serve as a resource for scheduling, registration, and billing systems, including assisting with training and support for team members.
• May perform more advanced administrative responsibilities based on department needs and level of competency.

Qualifications

EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsCertified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferredExperienceoffice experience 2-3 years requiredKnowledge, Skills and Abilities- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.- Managing one's own time and the time of others.- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

104 Endicott Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.