Clinic/Practice Assistant 2 (Charlestown)

NEW Health Center; Massachusetts; On-site; USD 42,000 - 54,000; Full time

Job summary

NEW Health Center seeks a Clinic/Practice Assistant 2 to support smooth clinical operations in Charlestown. The role involves scheduling, check-in/out, and patient communication, with EPIC scheduling and billing support.

Candidates should have 2–3 years of office experience, strong organization, and proficiency with Office Suite. The position is on-site, 40 hours per week, with opportunities to train in EPIC systems.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with Office Suite and general clerical tasks.
• Familiarity with EPIC scheduling, registration and billing is a plus.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients; check-in and check-out duties.
• Answer telephones and route routine inquiries; schedule follow-ups.
• Process patient billing forms and print/scan documents to EMR.
• Open and distribute unit mail or faxes and manage messages.
• Assist with EPIC training and support others in scheduling and billing.

Skills

Office Suite

Time management

Communication (written & verbal)

EPIC familiarity

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Clinic/Practice Assistant 2 (Charlestown)

The Clinic/Practice Assistant 2 Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties.Actual job duties may vary by department.

Clinic/Practice Assistant 2 Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC “Super User” for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

High School Diploma or Equivalent required

Experience

Office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one’s own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Clinic/Practice Assistant 2 (Charlestown)

40 Hours

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