Clinic Patient Representative Senior - Specialty NeuroSurgery

CHRISTUS Health; Longview (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

CHRISTUS Health in Longview, TX seeks a front desk/medical office assistant to greet patients, verify insurance, collect payments, and schedule visits. The role requires strong communication, attention to detail, and knowledge of billing processes.

You will interact with patients and staff while ensuring HIPAA compliance. Ideal candidates have at least a high school diploma and 3+ years in a healthcare setting.

Competenze

• Three or more years of experience in a health care organization.
• Excellent interpersonal and communication skills.
• Good math knowledge essential.
• Knowledge of managed care preferred.

Mansioni

• Manage patient check-in and verify demographic/insurance data.
• Answer phones, take messages, assist inquiries.
• Process CBO requests for account corrections.
• Schedule appointments per physician guidelines.
• Collect time-of-service payments and arrange plans.
• Update patient records and forms.
• Support front office with denials and corrections.
• Screen visitors and handle routine information requests.
• Follow HIPAA and protect PHI; maintain confidentiality.
• Uphold CHRISTUS policies and service standards.
• Support diversity objectives and service guarantee.

Conoscenze

Interpersonal skills

Communication skills

Math knowledge

Customer service

Formazione

High school diploma or equivalent

Some College

Strumenti

10-key calculator

Telephone

Computer

Copier

Fax machine

Descrizione del lavoro

Summary:

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between the patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities:

• Maintains flow of patient check-in, verifies demographic and insurance information, and enters into the computer database. Assures that information in the patient account is accurate.
• Assists with answering phones, taking messages, and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts, and/or arranges payment plans as requested.

The following duties may also be performed:

• Checks in patients, verifies, and updates necessary information in the medical record. Assists patients with completing all necessary forms.
• Schedules appointments according to the clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front-end duties, denials, workques and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements:

Education/Skills

Minimum Requirements:

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.

Preferred Requirements:

• Some College

Experience

Minimum Requirements:

• Three or more years of experience in a health care organization.

Preferred Requirements:

• ICD9 and CPT coding (advanced skills)
• Experience with charge posting or collections.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time