Clinic Patient Representative Senior - Specialty Cardiology

CHRISTUS Health System; Alexandria (LA); Sur place; USD 32 000 - 41 000; Plein temps

Résumé du poste

CHRISTUS Health is seeking a Patient Services Specialist to greet and assist patients and visitors, verify demographic and insurance details, and schedule appointments in a busy clinic. You will handle payments and patient inquiries while maintaining HIPAA compliance and confidentiality.

The role requires strong interpersonal skills, knowledge of managed care, and experience in a healthcare setting. Expect full-time hours with standard business operations.

Qualifications

• High school diploma or equivalent required.
• Knowledge of managed care preferred.
• 3+ years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) preferred.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some college preferred.

Responsabilités

• Greet, instruct, direct and schedule patients and visitors.
• Verify demographics and insurance information; enter into system.
• Assist with answering phones and patient inquiries.
• Respond to billing/receivables requests and maintain patient accounts.
• Schedule patient appointments per physician guidelines.
• Collect payments and arrange payment plans when needed.
• Check in patients and update medical records as required.
• Maintain HIPAA compliance and confidentiality policies.

Connaissances

Interpersonal communication

Customer service

Math skills

Managed care knowledge

ICD9/CPT coding knowledge

Formation

High school diploma or equivalent

Some college preferred

Outils

10-key calculator

Telephone

Copier

Fax machine

Description du poste

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities:

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.

The following duties may also be performed:

• Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements:

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some College Preferred
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) Preferred
• Experience with charge posting or collections Preferred

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time