Clinic Patient Representative - Multi Specialty

CHRISTUS Health; Alamogordo (NM); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

CHRISTUS Health in Alamogordo, NM is seeking a front desk Clerk to manage patient registration, collect co-pays, schedule appointments, and maintain accurate charts. You will verify insurance information and pre-register patients by phone, ensuring a smooth check-in experience.

Ideal candidates have a High School diploma, clerical training including typing and 10-key, knowledge of medical office software, and bilingual abilities preferred.

Formación

• High School diploma or equivalent.
• Clerical training including typing, 10-key calculator, and computer knowledge.
• Knowledge/Experience of computer software, insurance requirements (authorizations, co-pays, etc.).
• Medical Office experience preferred.
• Bilingual preferred.

Responsabilidades

• Demonstrates knowledge to provide services based on patient criteria in the assigned area.
• Maintains required core competencies and adheres to policies.
• Answers practice phones and schedules patient appointments.
• Accurately registers arriving patients and gathers information.
• Scans and receives required documents into the patient’s account.
• Pre-registers via phone calls and verifies insurance authorizations.
• Updates patient information and handles co-pays and balances at service time.
• Balances cash drawer at end of shift and assists with inquiries.

Conocimientos

Typing

10-key calculator

Computer skills

Insurance knowledge

Bilingual

Educación

High School diploma or equivalent

Herramientas

Medical office software

Descripción del empleo

Summary

According to specified procedures, arranges for the efficient and orderly registration of all patients; ensures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintains patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.

Responsibilities

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
• Maintains required core competencies.
• Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.)
• Answer practice phones and schedule patient appointments.
• Accurately registers arriving patients for appointments and accurately gathers all necessary information.
• Accurately scans/receives all required documents into the patient’s account.
• Faxes notifications to insurance companies that require it.
• Pre-register via phone calls.
• Assure prompt patient services with a professional, kind attitude.
• Request medical records for new/referred patient.
• Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to the patient visit.
• Update patient information on a regular basis to include address, phone number, and insurance information.
• Assure that all forms in the front office are updated and copied, to include new patient packets and patient charts.
• Collects patients’ co-payments and outstanding balances at the time of service and posts to the account and daily log.
• Balances designated cash drawer at the end of shift.
• Assists patients with general insurance, billing, and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
• Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.)
• Prepares charts for patient visit according to protocols.

Requirements

Education

• High School diploma or equivalent.

Experience

• Clerical training that includes typing, 10 key calculator, and computer knowledge.
• Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.).
• Medical Office experience preferred.
• Bilingual preferred.

Licenses, Certification, or Registrations

• Current American Heart -Basic Life Support (BLS)card.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time