Clinic Receptionist

CommonSpirit Health; Williston (ND); On-site; USD 22,000 - 30,000; Full time

Job summary

CommonSpirit Health’s CHI St. Alexius Health Williston is seeking a Clinic Receptionist to be the welcoming heart of our clinic, managing patient reception, essential administrative tasks, and using technology to ensure smooth operations for every patient journey.

You will coordinate check-in/check-out, process records and payments, verify insurance, and assist patients with care instructions, delivering compassionate, patient-centered service in a fast-paced environment.

Qualifications

• None upon hire
• Experience in a healthcare setting preferred

Responsibilities

• Perform patient check-in at time of visit, interview patients and complete all paperwork for admitting process in compliance with clinic and regulatory policies.
• Copy/scan patient medical records, benefit/insurance information, and related materials into the electronic medical record system.
• Perform patient check-out including pricing services and documenting each service.
• Collect patient responsibility payments and answer routine insurance and billing inquiries.
• Answer phone calls, confirm next day appointments, verify insurance coverage, and inform patients about required documentation and time-of-service payment schedules.
• Gather, verify, and process referrals, authorizations, and pre-certifications with physicians, patients, and payers.

Job description

*Job Summary and Responsibilities*

As our Clinic Receptionist at CHI St. Alexius Health Williston, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.

Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform patient check-in at the time of visit, interview patients and complete all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
• Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
• Perform patient check-out including pricing services to accurately support the need and documentation of each service.
• Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
• Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
• Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.

*Job Requirements**Required*

• None, upon hire

*Preferred*

• Experience in a healthcare setting

Where You'll Work

CHI St. Alexius Health Williston, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, has been proudly serving our community since 1920. CHI St. Alexius Health Williston proudly provides primary care, specialty care, family medicine, 3D mammography, orthopedics, neurology, and several other health services to our Williston community.

*Pay Range*

$15.71 - $22.19 /hour