Clinic Operations Supervisor — Lead & Grow

Riverside Medical Clinic; Riverside (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Riverside Medical Clinic is seeking a Practice Supervisor to lead day-to-day operations across multiple clinics. Reporting to the Practice Administrator, you will coordinate service delivery, manage staff performance, and drive patient-centric care while safeguarding financial performance.

You will orient and train teams, monitor staffing, support revenue cycle activities, and ensure compliance with applicable regulations.

Qualifications

• High School Diploma or GED is required.
• Minimum of 3 years’ experience in related field.
• Minimum of 2 years supervisory experience.
• Working knowledge of ambulatory care operations.

Responsibilities

• Assign duties and examine work for accuracy, timeliness, and conformance to department standards.
• Orient and train new employees. Maintain and develop skill levels of current employees. Provide written and oral instruction.
• Identify problem areas such as understaffing, customer complaints, and inefficiencies. Take corrective action as needed.
• Model, maintain, and promote customer service skills and standards.
• Support the established processes and systems to enhance customer service by providing coaching to staff and ensuring a safe environment for patients, staff, providers and visitors, and operates clinic in compliance with all legal and regulatory requirements impacting areas of responsibilities.
• Assist in managing the revenue cycle and support the management of supply costs, track inventory usage, using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.
• Coach, evaluate, and recognize staff. Initiate disciplinary action when necessary.
• Assist in determining the workload priorities to enable timely completion of tasks while monitoring work performance and supporting with training and coaching as necessary.
• Direct and assist staff in conflict resolution and act as an information resource.
• Perform or assist subordinates in performing duties.
• Maintain employee attendance records. Verify employee time sheets, and submit time sheets to payroll.
• Responsible for all personnel related duties: counseling, interviewing, hiring, and termination, as needed.
• Ensure all expired sample medication and/ or patient supplies are discarded upon expiration.
• Participate in work groups teams task forces and committees to support ongoing improvement in clinic operations.
• Other duties as assigned.

Skills

Supervisory experience

Staff training

Customer service

Operations management

Problem solving

Education

High School Diploma or GED

Ambulatory care operations knowledge

Job description

Riverside Medical Clinic is seeking a Practice Supervisor to lead day-to-day operations across multiple clinics. Reporting to the Practice Administrator, you will coordinate service delivery, manage staff performance, and drive patient-centric care while safeguarding financial performance.

You will orient and train teams, monitor staffing, support revenue cycle activities, and ensure compliance with applicable regulations.