Admin Ops Coordinator – Patient Access & Efficiency

Jackalope Digital LLC; Winfield, Northern (IL, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan repayment

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking an Admin Operations Coordinator to lead office operations, supervise clerical staff, and ensure smooth patient flow within the medical office.

The role requires a bachelor's degree or equivalent experience, plus 3+ years in a medical or related business, with knowledge of various insurance plans and medical software. Benefits include tuition reimbursement and retirement matching.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of three years of work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Responsibilities

• Supervise and direct the office's front-line clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Manage providers schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Develop tools to support staff and enhance efficiency.
• Plan, execute and resolve routine technical needs of the practice (phone, copiers, fax machines, PCs).
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers.

Skills

Communication

Leadership

Cash management

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Medical software

Job description

Northwestern Medicine is seeking an Admin Operations Coordinator to lead office operations, supervise clerical staff, and ensure smooth patient flow within the medical office.

The role requires a bachelor's degree or equivalent experience, plus 3+ years in a medical or related business, with knowledge of various insurance plans and medical software. Benefits include tuition reimbursement and retirement matching.