Clinic Operations & Patient Services Coordinator

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 40,000; Full time

Job summary

Rush University Medical Center in Chicago is hiring for a front desk/clinic support role within the N&H Multispecialty department. You will handle phone calls, patient reception, scheduling, and health information management tasks in a fast-paced ambulatory setting.

The position requires a high school diploma, basic computer skills, strong attention to detail, excellent customer service, and proficiency with EPIC.

Qualifications

• High school diploma required.
• Basic computer knowledge.
• Excellent customer service and interpersonal skills.
• Sensitive to patient information and confidentiality.
• Ability to use EPIC scheduling with a 3-attempt requirement within 45 days.
• Ability to travel to offsite locations as needed; shift times vary.
• Able to sit for several hours and remain professional under pressure.
• Flexible and adaptable to changing needs.

Responsibilities

• Performs a variety of office functions including mail, faxes, filing, stocking, and clinic correspondence.
• Accesses EPIC to retrieve referrals, orders and other documentation; assists patients with Release of Information.
• Maintains and retrieves medical records per HIM and office protocol.
• Answers patient calls professionally and transmits clear messages to clinical staff.
• Schedules, cancels and reschedules patient appointments; sends reminders as required.
• Transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Problem solves issues by seeking appropriate resources and works with the practice team.
• Performs other duties as assigned.

Skills

Basic computer knowledge

Attention to detail

Customer service

Interpersonal skills

HIPAA awareness

Calm under pressure

Flexible/adaptable

Travel to offsite locations

Education

High school diploma

Tools

EPIC

Job description

Rush University Medical Center in Chicago is hiring for a front desk/clinic support role within the N&H Multispecialty department. You will handle phone calls, patient reception, scheduling, and health information management tasks in a fast-paced ambulatory setting.

The position requires a high school diploma, basic computer skills, strong attention to detail, excellent customer service, and proficiency with EPIC.