Clinic Operations Manager for Pain Care

RiseMe; Colorado Springs (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Flexible Spending Account

Life Insurance

Disability Insurance

401(k) with match

Job summary

CPIhealth in Colorado Springs, CO is seeking a Clinical Services Manager to lead the clinical and scribe departments, oversee staff performance, and align care delivery with policy and quality standards. The role requires independent decision-making to implement programs and physician-extensive collaboration to achieve patient care excellence.

You will supervise scheduling, training, compliance, and staffing plans, drive KPIs, and partner with HR and regional ops to optimize clinical

Qualifications

• Bachelor's degree, preferred.
• 2 years of health care management experience preferred.
• BLS certified or must obtain certification within three months of hire.
• Must demonstrate strong leadership skills
• Able to commute 4 days to the Colorado Springs clinic and 1 day to the Denver clinic per week.
• Strong organizational, judgment, communication, and analytical skills; sometimes under pressure.
• Intermediate proficiency in Microsoft Excel, Outlook, PowerPoint, and Word
• Ability to multi-task and perform multiple priorities.
• Cooperative and professional behavior toward patients, peers, providers, management, and visitors.

Responsibilities

• Enhances communications and collaboration with medical staff throughout areas of clinical responsibility.
• Responsible for continuously improving staff, patient, and physician satisfaction.
• Assures quality patient care that is focused on best practice.
• Develop and monitor departmental strategic planning including staffing, fiscal management, goals and objectives.
• Develop and monitor Key Performance Indicators.
• Responsible for developing clinic education and training programs to ensure appropriate knowledge and execution of all clinical functions performed within CPIhealth.
• Accountability for the achievement of efficiency in clinical productivity benchmarks with attention to productivity and resource utilization.
• Hire, train, and mentor staff in conjunction with the Human Resources department.
• Develop and enhance staffing plans to support CPIhealth’s goals.
• Implement performance management systems including objective goal-orientated appraisals and timely feedback to enhance staff.
• Supervise all aspects of corrective action, provide information on leaves of absence, and terminations.
• Ensure credentials, training, health and HR files of staff and providers are up-to-date and manage employee timekeeping system.
• Responsible for providing leadership, staff development, and management of key services in accordance with policies and procedures and current federal, state, and local standards, guidelines, and regulations.
• Create, monitor, and adjust all employee schedules to match FTE requirements for providers on a daily basis.
• Make necessary center personnel and supply adjustments to optimize efficiencies in collaboration with the Regional Operations Director.
• Facilitate medication management protocols and processes as deployed across the organization.
• Establish, monitor, and maintain policies and procedures for the clinical support staff.
• Maintain and supervise all training, certifications, licenses, and compliance requirements in collaboration with CPIhealth managers.
• Perform all quality management, infection control, and incident report management for the clinical care environment pertaining to clinic and scribe teams.
• Participates and maintains the safety and dignity of the patient at all times.
• Creates collaborative relationships within the department and throughout CPIhealth organization.
• Effectively communicates with all providers and staff members.
• Helps support corporate Quality Assurance initiatives as requested by the Director of Quality Services and Compliance.
• Support CPIhealth managers on all clinical inputs necessary to best manage the site and ensure positive clinical outcomes
• Supervises Waived testing at sites where the Medical Director is named on the CLIA certificate. In addition, supervises and assesses completion of training and competency testing as directed by the organization’s education department.
• Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.

Skills

Leadership

Communication

Organization

Analytical skills

Microsoft Excel

Multi-tasking

Education

Bachelor's degree (preferred)

BLS certification or to obtain within 3 months

Tools

Microsoft Excel

Outlook

PowerPoint

Word

Job description

CPIhealth in Colorado Springs, CO is seeking a Clinical Services Manager to lead the clinical and scribe departments, oversee staff performance, and align care delivery with policy and quality standards. The role requires independent decision-making to implement programs and physician-extensive collaboration to achieve patient care excellence.

You will supervise scheduling, training, compliance, and staffing plans, drive KPIs, and partner with HR and regional ops to optimize clinical