Clinic Operations Manager | ABA Therapy

The Treetop; Wilmington (NC); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health & dental insurance

401(k) retirement plan

Job summary

The Treetop ABA Therapy in Wilmington, NC is hiring an Operations Manager to oversee daily clinic operations, scheduling, and coordination. You will support staff, onboard new teammates, and partner with the Clinic Director to ensure smooth operations in a busy pediatric ABA setting.

This role emphasizes organization, teamwork, and community relationships, with on-site work and a competitive salary in a supportive, inclusive culture.

Qualifications

• 2+ years of experience in ABA or behavioral health
• 3+ years of experience with scheduling, medical front office, or clinic operations
• Strong customer service and communication skills
• Ability to organize, multitask, and problem-solve in a fast-paced setting
• Experience supporting or leading teams
• Comfortable working on-site in a clinic environment

Responsibilities

• Manage day-to-day clinic operations and front office needs
• Oversee client and staff scheduling to ensure quality service delivery
• Support staff and help new team members onboard successfully
• Partner with the Clinic Director to ensure smooth clinic operations
• Assist with community outreach and relationship-building

Skills

Scheduling

Medical front office

Clinic operations

Customer service

Communication

Organize / multitask

Team leadership support

Job description

We’re Hiring: Operations Manager

Wilmington, NC | Clinic-Based | Full-Time

The Treetop ABA Therapy is growing, and we’re looking for an Operations Manager to join our Wilmington, NC clinic! This role is perfect for someone who loves organization, teamwork, and making a meaningful impact in the lives of children with autism and their families.

As the Operations Manager, you’ll be the go-to person for keeping the clinic running smoothly. You’ll oversee daily operations, manage scheduling and care coordination, support behavior technicians and administrative staff, and partner closely with the Clinic Director. You’ll also play a key role in creating a welcoming environment for families and helping build strong relationships within the local community.

What You’ll Be Doing:

• Managing day-to-day clinic operations and front office needs
• Overseeing client and staff scheduling to ensure quality service delivery
• Supporting staff and helping new team members onboard successfully
• Partnering with the Clinic Director to ensure smooth clinic operations
• Assisting with community outreach and relationship-building

Schedule:

Full-time position with shifts between 7:30 AM–5:30 PM, depending on clinic coverage needs.

• 2+ years of experience in ABA or behavioral health

• 3+ years Experience with scheduling, medical front office, or clinic operations preferred
• Strong customer service and communication skills
• Ability to organize, multitask, and problem-solve in a fast-paced setting
• Experience supporting or leading teams
• Comfortable working on-site in a clinic environment
• Self-motivated and collaborative

What We Offer:

• $55,000–$65,000 annual salary (based on experience)
• Paid time off, paid holidays, and paid training
• Health & dental insurance and a 401(k) retirement plan
• A supportive, collaborative, and inclusive work culture

Why The Treetop?

At The Treetop ABA Therapy, we believe in ethical, high-quality ABA and strong team support. You’ll be part of a growing organization where your work directly supports children, families, and clinicians every day.