Clinic Operations Manager | ABA Therapy

The Treetop ABA; Wilmington (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health & dental insurance

401(k) retirement plan

Paid training

Job summary

The Treetop ABA Therapy in Wilmington, NC is hiring an Operations Manager to oversee daily clinic operations, scheduling, and team support. This on-site role partners with the Clinic Director to maintain a welcoming environment for families and to strengthen community connections.

Ideal candidates bring ABA or behavioral health experience, strong organizational and leadership abilities, and a collaborative, service-oriented mindset to support children and families we serve.

Qualifications

• 2+ years of experience in ABA or behavioral health.
• 3+ years experience with scheduling, medical front office, or clinic operations.
• Strong customer service and communication skills.
• Ability to organize, multitask, and problem-solve in a fast-paced setting.
• Experience supporting or leading teams.
• On-site clinic environment experience.

Responsibilities

• Manage day-to-day clinic operations and front office needs.
• Oversee client and staff scheduling to ensure quality service delivery.
• Support staff and help onboard new team members.
• Partner with the Clinic Director to ensure smooth clinic operations.
• Assist with community outreach and relationship-building.

Skills

Customer service

Team leadership

Organizational skills

Communication

Tools

Scheduling software

Job description

Wilmington, NC | Clinic-Based | Full-Time

We're Hiring: Operations Manager

The Treetop ABA Therapy is growing, and we're looking for an Operations Manager to join our Wilmington, NC clinic! This role is perfect for someone who loves organization, teamwork, and making a meaningful impact in the lives of children with autism and their families.

As the Operations Manager, you'll be the go-to person for keeping the clinic running smoothly. You'll oversee daily operations, manage scheduling and care coordination, support behavior technicians and administrative staff, and partner closely with the Clinic Director. You'll also play a key role in creating a welcoming environment for families and helping build strong relationships within the local community.

What You'll Be Doing:

• Managing day-to-day clinic operations and front office needs
• Overseeing client and staff scheduling to ensure quality service delivery
• Supporting staff and helping new team members onboard successfully
• Partnering with the Clinic Director to ensure smooth clinic operations
• Assisting with community outreach and relationship-building

Schedule:

Full-time position with shifts between 7:30 AM-5:30 PM, depending on clinic coverage needs.

Requirements

• 2+ years of experience in ABA or behavioral health
• 3+ years Experience with scheduling, medical front office, or clinic operations preferred
• Strong customer service and communication skills
• Ability to organize, multitask, and problem-solve in a fast-paced setting
• Experience supporting or leading teams
• Comfortable working on-site in a clinic environment
• Self-motivated and collaborative

What We Offer:

• $55,000-$65,000 annual salary (based on experience)
• Paid time off, paid holidays, and paid training
• Health & dental insurance and a 401(k) retirement plan
• A supportive, collaborative, and inclusive work culture

Why The Treetop?

At The Treetop ABA Therapy, we believe in ethical, high-quality ABA and strong team support. You'll be part of a growing organization where your work directly supports children, families, and clinicians every day.

Ready to join us?