Clinic Operations Manager - ABA & RBT Certification Path

Surpass Behavioral Health; Murray (KY); Hybrid; USD 38,000 - 42,000; Full time

Job summary

Surpass Behavioral Health in Murray, KY is seeking an Office Manager to oversee administrative operations across our clinic, ensuring efficient scheduling, billing integrity, and regulatory compliance in delivering home, clinic, school, and community-based therapy services.

The role includes supervising staff, coordinating intake and client sessions, onboarding RBT/BT staff, maintaining records in Central Reach, and upholding HIPAA, CPR, and BACB ethics.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Bachelor's or Associate’s Degree in Behavioral Health, Healthcare Management, Psychology, Special Education, or related field, preferred.
• Minimum two years of related professional experience, preferably with ASD.
• Registered Behavior Technician Certification or ability to obtain.
• Ability to pass a criminal background check and drug screening.
• Valid CPR certification and other medical/training requirements as specified by payors (or ability to obtain).
• Works with integrity and adheres to HIPAA practices and company policies.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong organizational, time management, analytical, problem solving, and customer service skills.
• Ability to lift up to 50 lbs. on occasion.

Responsibilities

• Oversee admin operations to ensure smooth day-to-day clinic functions.
• Supervise facility staff and foster a high-performing team environment.
• Ensure HIPAA compliance and policy adherence.
• Create/modify client and staff schedules to meet utilization goals.
• Monitor appointment conversions and align timesheets with payroll systems.
• Onboard new RBT/BT staff and assist with training and scheduling.
• Maintain CPR certifications and manage expirations per payor requirements.
• Track RBT certifications and support renewal processes.
• Provide technical support for internal systems.
• Maintain client/clinician data and permissions in Central Reach.
• Manage clinic calls, mail, and digital filing; obtain parent signatures on timesheets.
• Coordinate with intake to facilitate client onboarding and assessments.
• Perform inventory and supply management for the clinic; requisition supplies.
• Represent the company at events and support facilities/inventory maintenance.
• Ensure opening/closing procedures and collaborate on facility upkeep.
• Perform other duties as assigned.

Skills

Communication

Time management

Customer service

HIPAA compliance

Leadership

Scheduling

Data entry

CPR certified

Attention to detail

Education

Bachelor's or Associate’s Degree in Behavioral Health, Healthcare Management, Psychology, Special Education, or related field

Job description

Surpass Behavioral Health in Murray, KY is seeking an Office Manager to oversee administrative operations across our clinic, ensuring efficient scheduling, billing integrity, and regulatory compliance in delivering home, clinic, school, and community-based therapy services.

The role includes supervising staff, coordinating intake and client sessions, onboarding RBT/BT staff, maintaining records in Central Reach, and upholding HIPAA, CPR, and BACB ethics.