Patient Services Specialist II - Surgical Specialty Clinic

Baylor Scott & White Health; Marble Falls (TX); Sur place; USD 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) match

Tuition reimbursement

PTO from Day 1

Résumé du poste

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 2 to provide administrative support in a physician office, clinic, or similar setting, delivering patient-centered care.

You will manage check-in/out, scheduling, insurance verification, and phone inquiries while assisting in training junior staff and maintaining accurate patient records; the role emphasizes teamwork, responsiveness, and compassionate communication.

Qualifications

• HS diploma or GED required.
• 1 year of experience.
• Knowledge of medical insurance claims procedures.
• Ability to verify patient demographics and insurance information.

Responsabilités

• Assist patients with check-in and check-out, scheduling, and answering phone inquiries.
• Register patients by collecting and verifying insurance information.
• Post payments, generate daily reports, and discuss financial arrangements as needed.
• Support medical records duties and file transfers.
• Provide training and mentoring to junior staff when requested.
• Direct patients to waiting areas and services.

Connaissances

Patient registration

Insurance verification

Communication skills

Phone etiquette

Record keeping

Formation

High School diploma or GED

Description du poste

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists.

Essential Functions Of The Role

• Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested.
• Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
• Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested.
• Helps in training, mentoring and providing help to junior staff as requested.

Key Success Factors

• Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
• Able to mentor and train staff.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 1 Year of Experience