Clinic Operations Manager

Waianae Coast Comprehensive Health Center; Waianae (HI); On-site; USD 72,000 - 88,000; Full time

Job summary

Waianae Coast Comprehensive Health Center is seeking a Clinic Operations Manager to oversee day-to-day operations, revenue cycle management, and clinic performance in Waianae, HI. The role emphasizes leadership, training, and process improvement across primary and specialty care clinics.

The candidate should have extensive clinic operations experience, Hawaii licenses (RN/BSN or LPN) or relevant business/healthcare management degree, and proven ability to work within a multi-disciplinary team

Qualifications

• RN/BSN or LPN with Hawaii license, or a Bachelors/Master in Business or Healthcare Management.
• 10+ years clinic operations experience in healthcare management; 3+ years in health information, quality improvement, risk/utilization management; 2+ years in outpatient clinic setting.
• Current Hawaii driver's license and access to insured automobile; BLS/CPR certification.
• Experience with Word/Excel/PowerPoint/ACCESS; knowledge of databases and related statistical methodologies; experience with diverse populations and managed care environments.

Responsibilities

• Provide administrative oversight and direct, organize, and plan day-to-day clinic operations and patient access related to revenue cycle management.
• Develop, educate, and train staff; implement onboarding, remedial training, and competency reviews.
• Collaborate with DCO/DQA and Leadership Team to implement strategic operational improvements for primary/specialty care clinics.

Skills

Word

Excel

PowerPoint

ACCESS

Education

Hawaii RN/BSN license

Hawaii LPN license

BA/BS in Business or Healthcare Management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinic Operations Manager

Full Time A Management Waianae, HI, US

4 days ago Requisition ID: 3587

Salary Range: $79,737.32 To $79,737.32 Annually

POSITION SUMMARY:

The Clinic Operations Manager (COM) has administrative oversight and is directly responsible for directing, organizing, and planning all of the CHC’s clinic day-to-day operations, program initiatives, and patient accesses related to the revenue cycle management of WCCHC for assigned primary care and/or specialty care clinics. The COM has administrative oversight and is directly responsible for development, education, and training processes and procedures implementation and completion of new clinic employee orientation and on-boarding, remedial training, and annual/periodic competency review requirements/training of WCCHC for assigned primary care and/or specialty care clinics.

The COM works in conjunction with the Director of Clinical Operations (DCO) and Director of Quality Assurance (DQA) in the development, planning, and implementation of strategic processes for operational improvements for all primary care and/or specialty care clinics. The COM works in collaboration with the Leadership Team and in alignment with the organization’s mission to successfully implement and maintain the strategic focus and plans for the primary care and/or specialty care clinics.

The COM oversees and manages the day-to-day activities and services of assigned primary care and/or specialty care clinics to insure effective and efficient clinic operations. The COM provides overall leadership and direction to all clinic support staff as related to the essential functions of this position.

This position is a member of the Health Center’s Department Head Committee and participates actively in the development of systems and functions related to clinic operations, quality improvement, pay for performance, development, education and training, and clinic outcome measurements. This position also establishes partnerships focused on the priorities of the Health Center while facilitating the organization’s philosophy of collaboration and partnership and upholding the policies and guidelines.

Education/Experience:

1. Education Requirement:

• a) RN, BSN - active and unencumbered license in the State of Hawaii OR
• b) LPN – active and unencumbered license in the State of Hawaii OR
• c) Bachelors or Master Degree in Business Management or Healthcare Management

2. Experience in Lieu of Education Requirement:

• a. Minimum of 10 (ten) years of clinic operations experience in healthcare management or related healthcare environment AND
• b. Minimum 3 (three) years of experience in health information, quality improvement, and risk/utilization management AND
• c. Minimum 2 (two) years of clinical experience in an outpatient clinic environment

3. Other Requirements

• a. Current and valid Hawaii State Driver’s License and access to an insured automobile
• b. BLS/CPR certification

4. Other Desirable Experience/Skills

• a. Experience in Word, Excel, PowerPoint, ACCESS, knowledge of databases and related statistical methodologies
• b. Experience in community health and working with culturally diverse populations
• c. Comfortable in working in a managed care/multi-professional setting

An Equal Employment Opportunity / Affiantitive Action Employer