Clinic Operations Manager

Socket.dev; Waianae (HI); On-site; USD 120,000 - 160,000; Full time

Job summary

WCCHC seeks a Clinic Operations Manager to oversee day-to-day clinic operations, patient access, and revenue cycle management for primary and specialty care clinics. The role leads staff, implements training, and ensures compliance with onboarding and competency reviews.

The COM collaborates with the Director of Clinical Operations and Director of Quality Assurance to develop and execute strategic operational improvements, driving quality, efficiency, and team performance across clinics.

Qualifications

• Minimum of 10 years of clinic operations experience in healthcare management or related healthcare environment
• Minimum 3 years of experience in health information, quality improvement, and risk/utilization management
• Minimum 2 years of clinical experience in an outpatient clinic environment
• BLS/CPR certification

Responsibilities

• Direct, organize, and plan day-to-day clinic operations and patient access related to revenue cycle management
• Develop, educate, and train staff including orientation and onboarding and periodic competency reviews
• Collaborate with DCO, DQA and Leadership Team to implement operational improvements
• Lead partnerships aligned with Health Center priorities and uphold policies and guidelines

Skills

Leadership

Project management

Quality improvement

Risk/utilization management

Outpatient clinic experience

Education

RN, BSN license Hawaii

LPN license Hawaii

Bachelor's or Master in Business/Healthcare Management

Tools

Word

Excel

PowerPoint

ACCESS

Job description

POSITION SUMMARY:

The Clinic Operations Manager (COM) has administrative oversight and is directly responsible for directing, organizing, and planning all of the CHC's clinic day-to-day operations, program initiatives, and patient accesses related to the revenue cycle management of WCCHC for assigned primary care and/or specialty care clinics. The COM has administrative oversight and is directly responsible for development, education, and training processes and procedures implementation and completion of new clinic employee orientation and on-boarding, remedial training, and annual/periodic competency review requirements/training of WCCHC for assigned primary care and/or specialty care clinics.

The COM works in conjunction with the Director of Clinical Operations (DCO) and Director of Quality Assurance (DQA) in the development, planning, and implementation of strategic processes for operational improvements for all primary care and/or specialty care clinics. The COM works in collaboration with the Leadership Team and in alignment with the organization's mission to successfully implement and maintain the strategic focus and plans for the primary care and/or specialty care clinics.

The COM oversees and manages the day-to-day activities and services of assigned primary care and/or specialty care clinics to insure effective and efficient clinic operations. The COM provides overall leadership and direction to all clinic support staff as related to the essential functions of this position.

This position is a member of the Health Center's Department Head Committee and participates actively in the development of systems and functions related to clinic operations, quality improvement, pay for performance, development, education and training, and clinic outcome measurements. This position also establishes partnerships focused on the priorities of the Health Center while facilitating the organization’s philosophy of collaboration and partnership and upholding the policies and guidelines.

Education/Experience:

1. Education Requirement:

a) RN, BSN - active and unencumbered license in the State of Hawaii OR

b) LPN - active and unencumbered license in the State of Hawaii OR

c) Bachelors or Master Degree in Business Management or Healthcare Management

2. Experience in Lieu of Education Requirement:

a. Minimum of 10 (ten) years of clinic operations experience in healthcare

management or related healthcare environment AND

b. Minimum 3 (three) years of experience in health information, quality

improvement, and risk/utilization management AND

c. Minimum 2 (two) years of clinical experience in an outpatient clinic environment

3. Other Requirements

a. Current and valid Hawaii State Driver's License and access to an insured automobile

b. BLS/CPR certification

4. Other Desirable Experience/Skills

a. Experience in Word, Excel, PowerPoint, ACCESS, knowledge of databases and

related statistical methodologies

b. Experience in community health and working with culturally diverse populations

c. Comfortable in working in a managed care/multi-professional setting

An Equal Employment Opportunity / Affirmitive Action Employer