Clinic Operations Leader: Strategy, Staff & Quality

KDMC Ashland Hospital Corporation; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

UK King’s Daughters is seeking a senior leader to supervise clinic operations, manage administrative functions, and ensure policy compliance. The role develops strategic plans, trains staff, and drives quality assurance across the organization.

The position collaborates with multidisciplinary teams to support enterprise-wide initiatives and improve patient satisfaction and community engagement.

Qualifications

• Bachelor’s degree in healthcare administration, business administration, public health, nursing, or a related field or 5 years experience in senior leadership position
• 6-7 years of progressive experience in healthcare administration, nursing, or a relevant area and 2 years of relevant managerial experience
• An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field.
• Part-time and PRN experience will be prorated based on hours worked per week.
• Volunteer work and internships for academic credit are not counted.

Responsibilities

• Directs daily clinic operations, ensuring efficient workflow, policy compliance, and a safe environment.
• Manages recruitment, orientation, retention, and termination of clinic staff, including evaluations.
• Oversees staff scheduling, deployment, and forecasting to meet patient and operational needs.
• Ensures staff competency through training, continuing education, and disciplinary counseling as needed.
• Monitors and analyzes fiscal performance, assists with budgets, and ensures cost containment.
• Collaborates with leadership and marketing to develop and implement strategic plans and community initiatives.
• Participates in committees to improve customer service, administrative policies, and patient satisfaction.
• Ensures compliance with regulatory, accreditation, and research requirements, addresses customer complaints, and manages public relations.
• Performs other duties as assigned.

Job description

UK King’s Daughters is seeking a senior leader to supervise clinic operations, manage administrative functions, and ensure policy compliance. The role develops strategic plans, trains staff, and drives quality assurance across the organization.

The position collaborates with multidisciplinary teams to support enterprise-wide initiatives and improve patient satisfaction and community engagement.