Clinic Operations Leader: Patient-First, Data-Driven

Humana Inc; United States; On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Job summary

Humana Inc. invites applications for a Center Administrator role at CenterWell Senior Primary Care.

This onsite position drives clinic rhythm, safety culture, staff development, and financial stewardship while coordinating front office, clinical teams, and providers to deliver high-quality care and an outstanding patient experience. You will lead daily huddles, oversee safety and 5S standards, manage schedules, and ensure accurate point-of-service collections, with a strong emphasis on service

Qualifications

• Knowledge of how clinics operate and function for patient care.
• Ability to handle patient and stakeholder concerns while maintaining trust and rapport.
• Ability to manage competing priorities and allocate time effectively.
• Ability to influence team behaviors and reinforce standards.
• Ability to use data to guide decisions and identify root causes.

Responsibilities

• Daily Flow Management: lead morning huddles and manage real-time escalations to maintain clinic rhythm.
• Quality & Safety Oversight: conduct 5S walkthroughs and manage vaccine cold-chain and sterilization logs.
• People Leadership: conduct weekly one-to-ones, manage staff schedules, and ensure competency sign-offs.
• Administrative Excellence: stabilize inbox aging, manage purchasing and waste reduction, ensure POS collections.
• Patient Experience: own the service recovery system and resolve patient concerns the same day.

Education

BLS/CPR

Job description

Humana Inc. invites applications for a Center Administrator role at CenterWell Senior Primary Care.

This onsite position drives clinic rhythm, safety culture, staff development, and financial stewardship while coordinating front office, clinical teams, and providers to deliver high-quality care and an outstanding patient experience. You will lead daily huddles, oversee safety and 5S standards, manage schedules, and ensure accurate point-of-service collections, with a strong emphasis on service