Clinic Operations Leader — Patient Experience & Efficiency

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Concord (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking an experienced Operations Supervisor to support multiple clinical locations by supervising staff, optimizing workflows, and ensuring an excellent patient experience.

In this full-time role, you will develop schedules, manage attendance, oversee provider scheduling, monitor dashboards in the EHR, and coordinate inventory and facilities to sustain high-quality care across CEENTA locations. Travel between CEENTA sites as needed.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s preferred.
• 1–3 years of supervisory experience in a medical office.
• Proficiency with EMR systems and Microsoft Office.
• Strong communication skills and ability to lead teams.
• Ability to work in a fast-paced, high-volume environment.
• Reliable transportation and ability to travel between CEENTA locations.

Responsibilities

• Supervise clinical and non-clinical staff for one or more high-volume clinic locations.
• Develop and distribute schedules; manage time and attendance.
• Support performance management and staff development.
• Oversee provider scheduling and monitor dashboards, reports, and workqueues in the EHR.
• Manage administrative and clinical supply workflows including ordering, stocking, and inventory.
• Coordinate facility and equipment maintenance.
• Support provider onboarding and offboarding.
• Assist with daily clinic operations to maintain efficient patient flow.
• Support financial objectives and budget processes.
• Maintain strong patient relations by rounding in waiting areas and addressing concerns.
• Ensure staff training and compliance with CEENTA policies.

Skills

Supervisory experience

Team leadership

Strong communication

High-volume environment

Education

High school diploma or equivalent

Associate's or Bachelor's preferred

Tools

EMR systems

Microsoft Office

Job description

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking an experienced Operations Supervisor to support multiple clinical locations by supervising staff, optimizing workflows, and ensuring an excellent patient experience.

In this full-time role, you will develop schedules, manage attendance, oversee provider scheduling, monitor dashboards in the EHR, and coordinate inventory and facilities to sustain high-quality care across CEENTA locations. Travel between CEENTA sites as needed.