Healthcare Operations Supervisor- Concord (47902)

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Concord (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) is seeking an experienced Operations Supervisor to support multiple clinical locations by supervising staff, optimizing workflows, and ensuring an excellent patient experience.

In this full-time role, you will develop schedules, manage attendance, oversee provider scheduling, monitor dashboards in the EHR, and coordinate inventory and facilities to sustain high-quality care across CEENTA locations. Travel between CEENTA sites as needed.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s preferred.
• 1–3 years of supervisory experience in a medical office.
• Proficiency with EMR systems and Microsoft Office.
• Strong communication skills and ability to lead teams.
• Ability to work in a fast-paced, high-volume environment.
• Reliable transportation and ability to travel between CEENTA locations.

Responsibilities

• Supervise clinical and non-clinical staff for one or more high-volume clinic locations.
• Develop and distribute schedules; manage time and attendance.
• Support performance management and staff development.
• Oversee provider scheduling and monitor dashboards, reports, and workqueues in the EHR.
• Manage administrative and clinical supply workflows including ordering, stocking, and inventory.
• Coordinate facility and equipment maintenance.
• Support provider onboarding and offboarding.
• Assist with daily clinic operations to maintain efficient patient flow.
• Support financial objectives and budget processes.
• Maintain strong patient relations by rounding in waiting areas and addressing concerns.
• Ensure staff training and compliance with CEENTA policies.

Skills

Supervisory experience

Team leadership

Strong communication

High-volume environment

Education

High school diploma or equivalent

Associate's or Bachelor's preferred

Tools

EMR systems

Microsoft Office

Job description

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission-driven team committed to providing exceptional patient care, strong operational excellence, and a collaborative clinical environment.

We are seeking an experienced and highly motivated Operations Supervisor to support multi-specialty clinical locations by supervising staff, optimizing clinic operations, and ensuring excellent patient experience.

What You Will Do

• Supervise clinical and non-clinical staff for one or more high-volume clinic locations.


• Develop and distribute schedules; manage time and attendance.


• Support performance management and staff development.


• Oversee provider scheduling and monitor dashboards, reports, and workqueues in the EHR.


• Manage administrative and clinical supply workflows including ordering, stocking, and inventory.


• Coordinate facility and equipment maintenance.


• Support provider onboarding and offboarding.


• Assist with daily clinic operations to maintain efficient patient flow.


• Support financial objectives and budget processes.


• Maintain strong patient relations by rounding in waiting areas and addressing concerns.


• Ensure staff training and compliance with CEENTA policies.

A Typical Day

You’ll supervise clinic operations to ensure providers and staff can deliver high-quality patient care. Responsibilities include responding to patient and staff concerns, managing schedules, overseeing inventory and facilities, and supporting continuous operational improvement.

Schedule

Monday–Friday, full-time, exempt. Hours may vary based on operational needs.

Qualifications

What You’ll Bring

• High school diploma or equivalent required; Associate’s or Bachelor’s preferred.


• 1–3 years of supervisory experience in a medical office.


• Proficiency with EMR systems and Microsoft Office.


• Strong communication skills and ability to lead teams.


• Ability to work in a fast-paced, high-volume environment.


• Reliable transportation and ability to travel between CEENTA locations.