Clinic Operations Leader — Front Desk & Admin

Easterseals Florida, Inc; Daytona Beach (FL); On-site; USD 48,000 - 50,000; Full time

Job summary

Easterseals Florida seeks an Office Manager/Operations Manager for the Dunn Avenue site to lead day-to-day operations of clinical programs and deliver exceptional experiences for clients, families, and staff.

You will oversee front desk and administrative teams, support Audiology services, develop SOPs, coordinate with IT and vendors, and ensure compliance while maintaining a welcoming, professional environment for all visitors.

Qualifications

• Associate's or Bachelor's degree preferred in business, healthcare administration, or office management.
• Minimum of 3 years in office management or related supervisory role.
• Experience in healthcare, nonprofit, or human services environment preferred.
• Strong leadership and team development skills.
• Excellent organizational and problem-solving abilities.
• Commitment to high-quality customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and relationship-building skills.
• Ability to meet approved driver qualifications to drive your personal vehicle (21+ and clean driving record).

Responsibilities

• Oversee daily site operations to ensure efficient, high-quality service delivery.
• Lead and supervise Reception and Medical Records staff, including hiring, training, and performance management.
• Develop, implement and maintain SOPs and cross-training to support consistency and coverage.
• Support clinical operations, including Audiology scheduling, referrals, chart prep, and co-pay processes.
• Serve as the point of contact for escalated client concerns and ensure timely resolution.
• Foster a welcoming, professional environment for clients, families, and staff.
• Coordinate with IT, Maintenance, and vendors to address facility and system needs.
• Ensure compliance with medical records standards, safety protocols, and regulatory requirements.
• Supervise administrative staff in accordance with organizational policies.
• Manage hiring, development, performance, coaching, and conflict resolution.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Team development

Education

Associate/Bachelor's degree

Job description

Easterseals Florida seeks an Office Manager/Operations Manager for the Dunn Avenue site to lead day-to-day operations of clinical programs and deliver exceptional experiences for clients, families, and staff.

You will oversee front desk and administrative teams, support Audiology services, develop SOPs, coordinate with IT and vendors, and ensure compliance while maintaining a welcoming, professional environment for all visitors.