Clinic Operations Leader

Ochsner Health; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ochsner Health is seeking a role that leads the daily operations of department appointment desks in Lafayette. You will supervise, train, and develop staff, and use performance data to enhance efficiency and service quality.

This position requires a high school diploma or equivalent, with a preferred Bachelor's degree, and at least 3 years of healthcare supervisory experience. Strong communication and delegation skills are essential in a healthcare setting.

Qualifications

• Requires 3 years of related healthcare/clinical experience with leadership or supervisory responsibilities.
• Proficient in using computers, software and web-based applications.
• Strong verbal and written communication and professional presentation of information.

Responsibilities

• Oversees daily operations of department appointment desks and staff.
• Supervises, trains and develops department staff.
• Monitors performance using available data and implements improvements.
• Ensures internal controls and policy guidelines are followed to minimize risk.
• Develops unit-specific systems to emphasize patient courtesy and responsive service.
• Resolves patient complaints and requests for service promptly and courteously.

Skills

Leadership

Communication

Decision making

Delegation

Flexible hours

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Job description

Ochsner Health is seeking a role that leads the daily operations of department appointment desks in Lafayette. You will supervise, train, and develop staff, and use performance data to enhance efficiency and service quality.

This position requires a high school diploma or equivalent, with a preferred Bachelor's degree, and at least 3 years of healthcare supervisory experience. Strong communication and delegation skills are essential in a healthcare setting.