Clinic Operations Lead — Patient Experience & Team Growth

8350 Oak Street Health MSO LLC; United States; On-site; USD 47,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Comprehensive benefits package

Paid time off

Job summary

Oak Street Health is seeking an Associate Practice Manager to lead a single primary care clinic location, aligning with company values and standards. You will supervise clinical and non-clinical staff, support operations, and drive patient satisfaction and clinical outcomes using metrics.

You will report to Center Leadership and have opportunities for advancement. The role emphasizes mentorship, culture, and operational excellence in a CVS Health-backed environment.

Qualifications

• 2+ years of supervisory experience.
• Ability to work flexible hours, with occasional evenings.
• Proficient PC skills.
• US work authorization.
• Preferred: Bachelor's or Master's in a related field.
• Preferred: 5+ years supervisory in a clinical setting.
• Fluency in Spanish or other community languages.

Responsibilities

• Hire, train, supervise, coach and manage a multi-disciplinary clinic team.
• Foster a Great Place to Work and patient-centric culture.
• Maintain daily clinic operations with proper staffing and adherence to SOPs.
• Ensure unmatched patient experience and service recovery when needed.
• Lead operational initiatives and optimize scheduling and workflows.
• Oversee facilities tasks and act as liaison with alarm/Facilities teams.
• Use EMR and reporting tools to monitor tasks and metrics.
• Partner with Medical Director to drive center profitability and decisions.
• Other duties as assigned.

Skills

Supervisory experience

Flexible hours

Proficient PC skills

US work authorization

Mentorship

Team leadership

Spanish language

Education

Bachelor's or Master's Degree in a related field

Tools

Google Suite

Job description

Oak Street Health is seeking an Associate Practice Manager to lead a single primary care clinic location, aligning with company values and standards. You will supervise clinical and non-clinical staff, support operations, and drive patient satisfaction and clinical outcomes using metrics.

You will report to Center Leadership and have opportunities for advancement. The role emphasizes mentorship, culture, and operational excellence in a CVS Health-backed environment.