Clinic Office Assistant

FirstHealth of the Carolinas; Pinehurst (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Clinic Office Assistant to support the daily operations of their Palliative Care Clinic. This role involves managing patient registrations, scheduling follow-up appointments, and coordinating with referral sources. The ideal candidate will possess strong communication skills and a solid understanding of medical terminology. Join a team that values compassion and efficiency in providing care, and play a vital role in enhancing patient experiences in a supportive environment.

Qualifications

• High School Graduate or equivalent experience required.
• Knowledge of medical scheduling and terminology preferred.

Responsibilities

• Manage day-to-day operations of the front desk, including patient registration.
• Schedule appointments and manage referrals for tests and specialists.

Skills

Patient Registration

Scheduling

Medical Terminology

Communication

EMR Management

Education

High School Graduate

Associate Degree in Medical Secretarial Science

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Overview

Palliative Care Clinic Office Assistant located in the FirstHealth Cancer Center. This position will be responsible for the day-to-day operations of the front desk, including registering patients, scheduling follow-up appointments, managing phone calls, creating patient charts, coordinating with local referral sources, and obtaining necessary patient information.

Responsibilities

• Enters referrals into EMR.
• Provides education to patients and families regarding the palliative care program.
• Notifies referral sources of outcomes.
• Manages scheduling of appointments.
• Checks patients in and out and uses accurate ICD-10 and CPT codes.
• Scans or faxes information into the EMR or to referral sources as needed.
• Ensures inventory of forms and supplies.
• Registers patients, prepares charts, posts charges and payments, and collects co-payments.
• Assists with maintaining current database of patients’ demographics and billing information.
• Operates phone system, takes, and relays messages to appropriate team members.
• Processes patient referrals for tests and to specialists.
• Obtains prior authorizations for services.

Qualifications

• High School Graduate.
• Associate Degree in Medical Secretarial Science or equivalent experience.
• Knowledge of computer applications such as Outlook, Word, and Excel.
• Medical scheduling experience preferred.
• Knowledge of medical terminology.
• Valid North Carolina driver’s license.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitals and Health Care

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