Clinic Office Assistant

FirstHealth of the Carolinas, Inc.; Pinehurst, Cool Springs (NC, NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Palliative Care Clinic Office Assistant to enhance patient experiences at the FirstHealth Cancer Center. This role is pivotal in managing the front desk operations, ensuring smooth patient registration, and scheduling follow-up appointments. You will play a crucial role in coordinating with referral sources and maintaining accurate patient information. If you have a passion for supporting patients and families in a compassionate environment, this opportunity offers a rewarding career path where your contributions will make a significant impact on the lives of those you serve.

Qualifications

• High school diploma or equivalent required.
• Associate Degree in Medical Secretarial Science or equivalent experience preferred.

Responsibilities

• Manages day-to-day operations of the front desk including patient registration.
• Enters referrals into EMR and manages scheduling of appointments.
• Provides education to patients and families regarding the palliative care program.

Skills

Patient Registration

Scheduling Appointments

Medical Terminology

Communication Skills

EMR Management

Education

High School Diploma

Associate Degree in Medical Secretarial Science

Tools

Outlook

Word

Excel

Job description

Overview

Palliative Care Clinic Office Assistant located in the FirstHealth Cancer Center. This position will be responsible for the day-to-day operations of the front desk, including registering patients, scheduling follow-up appointments, managing phone calls, creating patient charts, coordinating with local referral sources, and obtaining necessary patient information.

Responsibilities

• Enters referrals into EMR.
• Provides education to patients and families regarding the palliative care program.
• Notifies referral sources of outcomes.
• Manages scheduling of appointments.
• Checks patients in and out and uses accurate and appropriate ICD-10 and CPT codes.
• Scans/faxes information into the EMR or to referral sources as needed.
• Ensures inventory of forms and supplies.
• Registers patients, prepares charts, posts charges and payments, and collects co-payments.
• Assists with maintaining current database of patients’ demographics and billing information.
• Operates phone system, takes, and relays messages to appropriate team members.
• Processes patient referrals for tests and to specialists.
• Obtains prior authorizations for services.

Qualifications

• High school diploma or equivalent.
• Associate Degree in Medical Secretarial Science or equivalent experience.
• Knowledge of computer applications such as Outlook, Word, and Excel.
• Medical scheduling experience preferred.
• Knowledge of medical terminology.
• Valid North Carolina driver’s license.