Clinic Medical Clerk

Elders; Livermore (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Clerk to provide essential clerical support within a clinical environment. This role involves coordinating communications, managing appointment schedules, and ensuring excellent customer service for clinic visitors. The ideal candidate will possess strong organizational skills, a customer-focused attitude, and the ability to thrive in a fast-paced setting. Join a team that values professionalism and teamwork, contributing to the well-being of participants and families in a supportive healthcare atmosphere.

Qualifications

• 2+ years of clerical experience in a clinical setting preferred.
• Knowledge of medical terminology and organizational skills required.

Responsibilities

• Provide clerical support and ensure accurate data entry.
• Schedule appointments and coordinate communication with departments.

Skills

Organizational Skills

Customer Service Orientation

Communication Skills

Attention to Detail

Ability to Handle Stress

Education

Medical Assistant Certification

Medical Terminology Course

Tools

Electronic Health Records

MS Office

Job description

The Position: Under the supervision of the Clinic RN Supervisor, the Medical Clerk provides routine support to the clinic staff and participants. This individual offers clerical support to ensure phones are answered and data is entered accurately. They coordinate communication with other departments, follow up on pharmacy and provider orders, and schedule internal appointments. Providing excellent customer service to all clinic visitors is essential.

The hourly rate for the Clinic Medical Clerk role at Center For Elders Independence ranges from $21.89 to $32.73, based on market rates, experience, skills, ability, and work history.

GENERAL DUTIES AND RESPONSIBILITIES:

1. Follow up on medical orders, including appointment follow-up, transferring orders to staff, completing lab requisitions, and faxing medication orders promptly.
2. Inform relevant disciplines of medical order changes.
3. Schedule internal and external appointments, including specialized treatments, and maintain appointment records in the database.
4. Assist with scheduling external provider and diagnostic appointments as needed.
5. Arrange for equipment, escorts, interpreters, and transportation for appointments.
6. Advise participants and families of scheduled appointments.
7. Prepare and send paperwork to skilled nursing facilities and respond to their inquiries, researching as needed.
8. Monitor clinic fax inbox and maintain filing systems, forms, and supplies.
9. Answer telephones courteously, screen calls, and take messages.
10. Enter outpatient procedures into the system for referral and billing.
11. Assist with maintaining clinic data, stock supplies, and inventory, and keep the clinic environment clean.
12. Participate in meetings and uphold confidentiality and professionalism at all times.
13. Follow safety policies, OSHA guidelines, and complete required training.
14. Perform additional duties as assigned positively and helpfully.

QUALIFICATIONS:

• Preferred Medical Assistant certification.
• At least two years of clerical experience, preferably in a clinical setting.
• Knowledge of medical terminology, with completion of a medical terminology course preferred.
• Understanding of Universal Precautions.
• Organizational skills to manage participant flow and work cooperatively.
• Ability to handle stressful situations professionally.
• Current CPR and First Aid certification.
• Teamwork skills in a multicultural, interdisciplinary environment.
• Excellent verbal and written communication skills.
• Customer service orientation with courteous communication skills.
• Experience with electronic health records, data entry, and MS Office preferred.
• Attention to detail.