Clinic Manager - Community Healthcare

Jones Insurance Agency, Inc.; Garner (NC); On-site; USD 65,000 - 82,000; Full time

Job summary

Urban Ministries of Wake County’s Open Door Clinic in Raleigh seeks a Clinic Manager to lead daily operations, patient flow, scheduling, and staff oversight. This role centers on delivering compassionate care and operational excellence in a community health setting.

You will coordinate volunteers and interns, ensure HIPAA/compliance, and partner with healthcare providers to support patients facing barriers to care.

Qualifications

• 2+ years in healthcare operations or clinic management.
• Experience supervising staff, volunteers, or students.
• Knowledge of HIPAA, OSHA, CLIA and related regulations.

Responsibilities

• Oversee daily Open Door Clinic operations, including scheduling and patient flow.
• Supervise, coach, and support clinic staff.
• Coordinate volunteers, interns, and students.
• Assist patient registration, referrals, and follow-up.
• Collaborate with Medical Director, pharmacy partners, labs, and community partners.
• Manage supplies, equipment, inventory, vendors, and resources.
• Monitor clinic performance and identify opportunities for improvement.
• Support quality improvement and operational planning.
• Maintain HIPAA, OSHA, CLIA compliance.
• Foster a welcoming, patient-centered environment.

Skills

Clinic management

Healthcare operations

Staff supervision

EMR / healthcare IT

HIPAA compliance

Organizational skills

Communication

Leadership

Multitasking

Education

Bachelor’s degree (preferred)

RN or LPN license (preferred)

Tools

EMR systems

Healthcare technology

Job description

Clinic Manager – Community Healthcare

Urban Ministries of Wake County – Open Door Clinic
Raleigh, NC | Full-Time
Salary: $65,000–$82,000 per year, based on directly related experience

Are you a healthcare professional ready to take the next step in clinic leadership?

Urban Ministries of Wake County is seeking a Clinic Manager to lead the day-to-day operations of its Open Door Clinic in Raleigh. This is an opportunity to combine healthcare experience, people leadership, and operational skills in a role that directly supports individuals experiencing barriers to healthcare.

Compensation Based on Experience

• 2 years of directly related experience: Starting at $65,000

• 2–4 years of directly related experience: Up to $74,000

• 4+ years of directly related experience: Up to $82,000

Final compensation will be based on directly related experience, qualifications, credentials, and overall fit for the position.

What You’ll Do

You’ll provide hands‑on leadership for the daily operations of the Open Door Clinic, including:

• Overseeing clinic operations, scheduling, patient flow, and administrative processes

• Supervising, coaching, and supporting clinic staff

• Coordinating healthcare volunteers, MedServe Fellows, interns, and students

• Supporting patient registration, referrals, scheduling, and follow‑up

• Working closely with healthcare providers, the volunteer Medical Director, pharmacy partners, laboratories, and community partners

• Managing supplies, equipment, inventory, vendors, and operational resources

• Monitoring clinic performance and identifying opportunities for improvement

• Supporting quality improvement and operational planning

• Maintaining compliance with HIPAA, OSHA, CLIA, infection‑prevention requirements, and other applicable healthcare regulations

• Helping maintain a welcoming, respectful, and patient‑centered environment

What We’re Looking For

We’re looking for someone who can lead people while keeping the details of a healthcare operation organized and moving forward.

Strong candidates will have:

• At least 2 years of directly related healthcare operations, clinic management, or comparable healthcare experience

• Experience coordinating clinic operations and/or healthcare services

• Experience supervising or leading employees, volunteers, interns, students, or healthcare teams

• Knowledge of healthcare compliance requirements such as HIPAA, OSHA, CLIA, or similar standards

• Experience working with electronic medical records (EMR) and healthcare technology

• Strong organizational, communication, problem‑solving, and leadership skills

• The ability to manage multiple priorities while maintaining professionalism and attention to detail

A bachelor’s degree and directly related experience are preferred; however, an equivalent combination of education, training, certifications, and directly related experience will be considered.

Even Better If You Have

• Current unrestricted North Carolina RN or LPN license, or other relevant clinical credentials/training with substantial hands‑on clinical experience

• Experience in nonprofit healthcare, ambulatory care, community health, or outpatient clinic operations

• Bilingual Spanish/English proficiency

Who Will Thrive Here?

Someone who is compassionate, accountable, organized, collaborative, and adaptable — and who can confidently work with employees, volunteers, healthcare professionals, community partners, and patients from a variety of backgrounds.

Make an Impact Through Healthcare Leadership

The Open Door Clinic serves individuals who experience barriers to accessing healthcare. As Clinic Manager, you’ll play an important role in making sure the people, processes, and resources behind those services work effectively every day.

Urban Ministries of Wake County is an Equal Opportunity Employer.