Clinic Manager (Avondale)

Orthodontic Experts

Chicago (IL)

On-site

USD 50,000 - 65,000

Full time

13 hours ago

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Benefits offered by this job

Paid Training

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life 보험

Job summary

Orthodontic Experts in Chicago is seeking a Clinic Manager to oversee day-to-day operations of the clinic, supervise staff, schedule appointments, and ensure high-quality patient care in a compliant, safe environment.

The ideal candidate will have 2+ years of office management experience, strong computer skills, and bilingual Spanish abilities. This full-time role supports growth across multiple Illinois locations and includes a comprehensive benefits package.

Qualifications

Requires a bachelor degree or equivalent.
3-4 years of experience in office administration.
2 years of office management experience.
Excellent computer skills (Word, Excel, Outlook, PowerPoint, Google Suites).
Bilingual - Spanish.

Responsibilities

Trains and supervises office personnel.
Manages the scheduling of patients and adjusts as needed.
Monitors no-shows and initiates calls and rescheduling.
Reviews treatment and payment plans with patients.

Skills

Bilingual - Spanish

Staff supervision

Scheduling management

Education

Bachelor degree or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Google Suites

Job description

About us

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

Job Type

Full-time

Description

As Clinic Manager, your primary responsibility will be to oversee the day-to-day operations of the clinic, ensuring that all areas of the clinic are running smoothly and efficiently. You will be responsible for managing staff, scheduling appointments, providing quality patient care, and maintaining a safe and secure environment. The Clinic Manager will effectively manage and motivate clinic staff and ensure that all patients receive the highest quality of care.

About us

We are looking for team members who are passionate about high-quality care and align with our Core Values:

Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency

Tasks Include But Are Not Limited To

Trains and supervises office personnel
Manages the efficient and effective scheduling of patients and adjusts as needed
Monitors no-shows and manages the necessary calls and re-scheduling
Conducts sessions with patients for reviewing treatment and payment plans
Demonstrated experience in and knowledge of scheduling systems
Monitors and ensures all systems used in the Office are operating to peak effectiveness
Has experience building and overseeing a medium to large team of direct reports
Facilitates Office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ events
Ensures compliance with regulatory procedures
Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters
Equipment and supply ordering and/or issues
Completes monthly, quarterly, and annual operation checklist
Provide weekly and monthly reporting to leadership
Coordinate training for clinic staff
Coordinate and facilitate monthly meetings for clinical staff
Maintain patient data according to regulations and company policies
Ensure that records are stored securely and in compliance with privacy and security regulations
Take responsibility for the appearance and functionality of the office
Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.
Monitor and maintain the office budget
Participate in marketing events
Maintaining team members' weekly schedule
Assist TC with making calls (Welcome calls, Lost Cases and Denied)
Cash Handling
Participate in Marketing events
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Other duties as assigned

Requirements

A bachelor degree or equivalent
3-4 Years of experience in office administration
2 Years of Office management experience
Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.
Bilingual - Spanish

Working Hours/ Location