Clinic Manager

Paycom; Mission Hills (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Paycom is seeking a Clinic Office Manager to oversee daily clinic operations, ensure a positive patient experience, and maintain compliance with healthcare regulations. You will supervise PSRs, Technicians, and Opticians, manage schedules, and coordinate patient services in a fast-paced environment.

The role requires strong organizational and communication skills, familiarity with California employment laws, HIPAA compliance, and the ability to drive efficiency while maintaining high patient

Qualifications

• High school diploma or GED required.
• Experience in healthcare environment preferred.
• Strong organizational and communication skills.
• Knowledge of CA and federal employment laws.
• Experience supervising support staff.

Responsibilities

• Oversee appointment scheduling, registration, and check-in/check-out processes.
• Ensure payer verification, coding, and payments are accurate.
• Supervise PSRs, Technicians, and Opticians.
• Maintain HIPAA, OSHA compliance and state licensing requirements.
• Recruit and interview candidates; coordinate with HR and Regional Manager.
• Manage office supplies, budget, and vendor relationships.

Skills

Organizational skills

Communication skills

Staff supervision

Customer service

Healthcare regulations

Education

High School Diploma or GED

Bachelor's degree in a relevant field

Tools

EMR systems

Computer literacy

Job description

The Clinic Office Manager oversees the clinic's daily operations, ensuring a smooth and efficient workflow. This role involves managing staff, coordinating patient services, and maintaining compliance with healthcare regulations. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to providing exceptional patient care.Essential Functions:Oversee appointment scheduling, registration, and check-in/check-out processes to ensure a positive patient experience.Ensure appointments have been verified as well as the patients are eligible and authorized.Evaluate daily no-show rates, determine cause, and discuss with upper management to create a resolution promptly.Confirm each patient encounter is checked in and out, the correct payer is billed, coded, and payments are collected and reflected in accounts.Ensure providers see the agreed-upon number of patients and a smooth and efficient flow.Ensure the smooth operation of all office operations, including maintaining supplies, managing the budget, and ensuring compliance with relevant State, Federal, County, and local ordinances, and regulations.Ensure phones are always in the “available” status and answered promptly.Ensure the clinic maintains a rating above 4.8 in Rater8.Address patient inquiries, concerns, and complaints promptly and professionally.Verify the clinic's records are accurate, including computer systems, electronic medical records, and medical equipment.Review clinic schedules and manage workforce needs to ensure optimal clinic operations.Supervise and support clinic staff, including PSRs, Technicians, and Opticians, while ensuring compliance with policies and procedures.Address any employee issues or concerns that may arise, and notify Human Resources.Recruit and interview potential candidates and present final candidates to the Regional Manager for final approval.Ensure the clinic complies with all relevant healthcare regulations, including HIPAA, OSHA, and state licensing requirements.Implement and monitor quality assurance protocols to maintain high standards of patient care.Conduct regular audits of clinic processes and procedures to identify areas for improvement.Manage office supplies and equipment, ensuring adequate inventory and functionality.Duties and responsibilities may be added or changed with prior notice to reflect the needs of the organization.RequirementsHigh School Diploma or GED1 yr. experience in healthcareComputer literacyPreferredBachelor's degree in a relevant fieldPrior supervisory experienceKnowledge of customer service principlesFamiliarity with California and federal employment laws, regulations, and best practices.Physical DemandsThe selected candidate will be required to sit and use both hands for typing for extended periods of time; climb or balance; and stoop, kneel, crouch or crawl periodically. The employee must frequently lift and/or move up to thirty pounds and occasionally lift and/or move up to thirty pounds. The employee is required to multi-task, stay organized and manage a large, fast-paced workload. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Job Type: Full-timeSchedule:8 hour shiftMonday to FridayWeekends as neededWillingness to travel:50% (Required)Work Location: In personJob Type: Full-time