Clinic Manager

Southern Arkansas University; Magnolia, Northern (AR, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Southern Arkansas University is seeking a Clinic Manager to oversee clinical team members, enhance quality management, and ensure compliance with safety regulations. The ideal candidate will possess strong leadership skills, effective communication abilities, and experience in problem-solving within a healthcare setting. Responsibilities also include recruitment activities and participation in continuous quality improvement initiatives. This role is vital for delivering quality healthcare services and improving patient-centered care delivery.

Qualifications

• Ability to actively attend to and understand the comments and questions of others.
• Ability to communicate effectively with others using spoken and written words.
• Ability to make critical decisions while following company procedures.
• Ability to find solutions to work-related problems proactively.

Responsibilities

• Direct and manage clinical team members.
• Oversee all clinic staff recruitment activities.
• Participate in quality improvement plans.
• Ensure compliance with safety regulations.

Skills

Active Listening

Communication, Oral

Problem Solving

Decision Making

Conflict Resolution

Time Management

Leadership

Job description

The Clinic Manager works as part of the clinical care team directing and managing clinical team members. The Clinic Manager assists the Director of Operations and the COO in clinical operational management clinical providers in the provision of healthcare services provided by Mainline Health Systems Inc. The Clinic Manager is involved in continuous Quality Improvement practices and measures as set by Mainline Health Systems, Inc. and in which the practice focus is based on a Patient Centered Medical Home model of care.

Requirements

Recruitment and Hiring

• Collaborate with the HR and Marketing Departments on all advertisements for clinical staff positions.
• Oversight for all clinic staff recruitment activities including interviewing processes.

Supervision

• Responsible for day-to-day supervision of clinical staff:
  • Front office staff, clinic nurses, clinic case managers, care coordinators
  • Office manager
• Collaborates with the Director of Operations on all clinic staff complaints.
• Annual evaluation of clinic staff.
• Disciplinary actions of clinical staff in collaboration with Director of Operations and COO.
• Scheduling of clinic staff.
• Responsible for maintaining of clinic supply including ordering and inventory.
• Ordering of office and clinic equipment, in collaboration with appropriate administrative personnel.

Quality Management / Improvement

• Participates in Mainline Health Systems, Inc. quality improvement plan and performs duties in accordance to applicable standards.
• Coordinate with the Chief Quality Officer to collaborate and help implement changes to improve quality of care given to all Mainline patients.
• Serve and provide direct support to the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
• Participates in all Risk Management activities, provide departmental oversight, and report to QI as needed or deemed appropriate.
• Willingness to attend and/or complete continuing education related to this position and/or any other topics as deemed necessary to MHSI.

Safety / Infection Control Activities

• Adheres to OSHA, HIPAA, CLIA and other safety regulations as necessary for proper operation of the clinics.

Other

• Perform other duties as directed by the Director of Operations and COO.
• Attends appropriate local, regional, and national meetings as necessary to represent Mainline Health Systems, Inc.
• Assist with arranging and scheduling CPR and ACLS training classes.
• Participate in community events as needed.
• Collaborate with Chief Compliance Officer for audits of clinic staff.
• Coordination and facilitation of monthly clinic meetings.
• Assist Director of Operations and COO with communication of and implementation of quality improvement practices.
• Work with other members of management such as clinic/office managers and other department directors to ensure coordinated and cohesive delivery of services.

Qualifications

• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Professional Acumen – Ability to grasp and understand medical concepts and issues.
• Change Management – Ability to encourage others to seek opportunities for different and appropriate approaches to addressing problems and opportunities.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Consensus Building – Ability to bring about group solidarity to achieve a goal.
• Conflict Resolution – Ability to deal with others in an antagonistic situation.
• Decision Making – Ability to make critical decisions while following company procedures.
• Deductive Reasoning – Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Innovative – Ability to look beyond the standard solutions.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Goal Oriented – Ability to focus on a goal and obtain a pre-determined result.
• Systems Analysis – Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Team Builder – Ability to convince a group of people to work toward a goal.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
• Strategic Planning – Ability to develop a vision for the future and create a culture in which the long range goals can be achieved.
• Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Reliability – The trait of being dependable and trustworthy.
• Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Enthusiastic – Ability to bring energy to the performance of a task.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.