Assistant Site Manager

Niles-2; Niles (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

Niles-2 in Niles, Michigan is looking for an Assistant Clinic Manager to support daily clinic operations and ensure exceptional patient care. You will guide staff, enforce compliance with protocols, and promote patient engagement. Candidates should have a high school diploma (associate or bachelor’s preferred), at least one year of leadership experience, and strong communication skills. This role requires flexible hours and offers an opportunity to enhance healthcare service delivery.

Qualifications

• Minimum of 1 year of leadership experience, preferably in healthcare.
• At least 2 years of customer service experience including de-escalation.
• Excellent verbal communication skills and patient-service mindset.

Responsibilities

• Support the Clinic Manager in overseeing daily clinic operations.
• Maintain high-quality day-to-day clinic operations.
• Assist with recruiting, training, and motivating staff.

Skills

Leadership experience

Customer service experience

Communication skills

Ability to train staff

Education

High school diploma or equivalent

Associate or Bachelor’s degree

Tools

EMR systems

POS systems

Microsoft Office

Job description

Assistant Clinic Manager

As an Assistant Clinic Manager, you will support the Clinic Manager in overseeing daily clinic operations and ensuring exceptional patient care and customer service. You will also play a key role in supporting patient engagement, promoting available services, and ensuring that clinic workflows run smoothly and efficiently.

Your responsibilities will include, but are not limited to:

• Maintaining high-quality day-to-day clinic operations
• Leading with integrity and fostering a culture of teamwork and accountability
• Supporting clinic performance goals and patient engagement initiatives
• Assisting with recruiting, training, and motivating staff to uphold the organization’s mission
• Managing staff scheduling and labor needs
• Supporting P&L awareness through monitoring supply usage, utilities, and departmental expenditures
• Ensuring high standards of quality assurance through consistent accuracy checks
• Following standard operating procedures for cash handling, including daily reconciliations and deposits
• Monitoring inventory and assisting with supply orders
• Ensuring compliance with all safety protocols, clinical policies, and regulatory standards
• Addressing patient concerns or escalations in a calm, respectful, and solution-focused manner
• Learning and supporting clinic systems, workflows, and equipment functions
• Actively participating in ongoing training and professional development opportunities
• Performing other related duties as assigned

What You’ll Need to Succeed

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum of 1 year of leadership experience (healthcare preferred)
• At least 2 years of customer service experience, including experience with de-escalation
• Basic proficiency with computers, EMR systems, POS systems, and Microsoft Office
• Ability to work flexible hours, including evenings or weekends as needed
• Excellent verbal communication skills and patient-service mindset
• Ability to provide clear direction and follow established protocols
• Availability to open and/or close the clinic as scheduled
• Ability to coach, mentor, and train staff members
• Professional appearance consistent with clinic standards

Work Environment and Physical Demands

• Ability to stand, walk, and move throughout the clinic for most of the shift
• Ability to work in a fast-paced healthcare environment
• Ability to assist patients and staff in various indoor clinic settings
• Must be able to lift up to 25 lbs as needed
• Occasional exposure to cleaning agents, disinfectants, and standard clinical equipment