Assistant Site Manager

Dowagiac-3; Dowagiac (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Dowagiac-3 is seeking an Assistant Clinic Manager in Dowagiac, Michigan. The role entails supporting the Clinic Manager in daily operations, ensuring exceptional patient care, and managing staff. Candidates should have at least one year of leadership experience and two years in customer service. Key responsibilities include maintaining clinic operations, leading a team, and ensuring compliance with policies. A high school diploma is required, with a preference for higher education. Flexibility in work hours is a must.

Qualifications

• Minimum of 1 year of leadership experience, preferably in healthcare.
• At least 2 years of customer service experience, including de-escalation.
• Ability to work flexible hours, including evenings or weekends as needed.

Responsibilities

• Maintain high-quality day-to-day clinic operations.
• Lead with integrity and foster teamwork.
• Manage staff scheduling and labor needs.
• Ensure compliance with safety protocols and clinical policies.

Skills

Leadership

Customer service

Communication

Teamwork

Mentoring

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

EMR systems

POS systems

Microsoft Office

Job description

Assistant Clinic Manager

As an Assistant Clinic Manager, you will support the Clinic Manager in overseeing daily clinic operations and ensuring exceptional patient care and customer service. You will also play a key role in supporting patient engagement, promoting available services, and ensuring that clinic workflows run smoothly and efficiently.

Your responsibilities will include, but are not limited to:

• Maintaining high-quality day-to-day clinic operations
• Leading with integrity and fostering a culture of teamwork and accountability
• Supporting clinic performance goals and patient engagement initiatives
• Assisting with recruiting, training, and motivating staff to uphold the organization’s mission
• Managing staff scheduling and labor needs
• Supporting P&L awareness through monitoring supply usage, utilities, and departmental expenditures
• Ensuring high standards of quality assurance through consistent accuracy checks
• Following standard operating procedures for cash handling, including daily reconciliations and deposits
• Monitoring inventory and assisting with supply orders
• Ensuring compliance with all safety protocols, clinical policies, and regulatory standards
• Addressing patient concerns or escalations in a calm, respectful, and solution-focused manner
• Learning and supporting clinic systems, workflows, and equipment functions
• Actively participating in ongoing training and professional development opportunities
• Performing other related duties as assigned

What You’ll Need to Succeed

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum of 1 year of leadership experience (healthcare preferred)
• At least 2 years of customer service experience, including experience with de-escalation
• Basic proficiency with computers, EMR systems, POS systems, and Microsoft Office
• Ability to work flexible hours, including evenings or weekends as needed
• Excellent verbal communication skills and patient-service mindset
• Ability to provide clear direction and follow established protocols
• Availability to open and/or close the clinic as scheduled
• Ability to coach, mentor, and train staff members
• Professional appearance consistent with clinic standards

Work Environment and Physical Demands

• Ability to stand, walk, and move throughout the clinic for most of the shift
• Ability to work in a fast-paced healthcare environment
• Ability to assist patients and staff in various indoor clinic settings
• Must be able to lift up to 25 lbs as needed
• Occasional exposure to cleaning agents, disinfectants, and standard clinical equipment