Clinic Manager

Holland America-Princess (Holland America Dawson City Inn); Klawock (AK); On-site; USD 68,880 - 96,432; Full time

Job summary

SEARHC in Southeast Alaska seeks a Clinic Administrator to lead administrative and clinical staff, develop policies, and ensure efficient operations aligned with organizational standards.

The role oversees scheduling, patient access, and budget management, with travel between clinics and an exempt work shift. Comprehensive benefits accompany this leadership position.

Qualifications

• Bachelor’s degree in health care administration, public health, nursing, or similar field that provides the skills for clinic administration and organization.
• Master's Degree preferred.
• Certification through the Medical Group Management Association or similar organization is preferred.
• Manager Competency required within 3 months of hire and every three years.

Responsibilities

• Leads administrative and clinical staff in planning, developing, and implementing efficient clinic operations.
• Develops and implements policies to enhance staff performance and ensure compliance with standards.
• Facilitates team meetings and huddles to promote engagement and strategic alignment.
• Mentors and coordinates staff training and development opportunities.
• Oversees daily clinic operations, schedule accuracy, capacity management, and staffing levels.
• Monitors and optimizes clinic schedules and ensures provider availability.
• Acts as on-site contact for facility-related matters in collaboration with leadership.
• Assists in budget development and cost management to deliver cost-effective healthcare.
• Travel between clinics for training and coverage as needed.
• Performs performance evaluations and ensures accountability for quality patient care.

Skills

Staff leadership

Operations management

Team mentoring

Communication skills

Education

Bachelor’s degree in healthcare administration

Master’s degree preferred

Certification (MGMA or equivalent)

Tools

EHR software

Financial reporting tools

Job description

Pay Range:$50.14 - $70.35

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Leadership and Staff Management

Leads administrative and clinical staff in planning, developing, and implementing efficient clinic operations, fostering a collaborative and high-performing team environment.

Develops and implements policies and procedures to enhance staff performance and ensure compliance with organizational standards.

Facilitates regular team meetings and huddles to promote engagement, alignment with strategic goals, and effective communication across all levels.

Provides mentorship and professional development opportunities, identifying training needs and coordinating participation in organization-wide programs.

Operational Oversight

Oversees daily clinic operations, including schedule accuracy, capacity management compliance, and staffing levels, to meet patient access and visit volume targets in alignment with organizational guidelines and provider contractual obligations.

Monitors and optimizes clinic schedules to ensure provider availability and adherence to approved templates, maintaining operational efficiency.

Serves as the primary on-site contact for facility-related matters, managing emergencies, tours, and high-level communications in collaboration with the Director of Primary Care.

Patient and Community Engagement

Acts as a liaison between staff, leadership, and patients, incorporating feedback into clinic policies to enhance patient satisfaction and care quality.

Oversees Patient Care Coordinators to ensure effective patient outreach, referral management, and compliance with primary care referral processes.

Strategic and Financial Management

Collaborates with the Medical Lead and Director of Primary Care to integrate clinical feedback into healthcare planning and strategic initiatives.

Aligns clinic operations with SEARHC’s Strategic Plan, Key Performance Indicators, and regulatory standards (e.g., HRSA, DNV), leading quality improvement initiatives to address operational challenges.

Assists in developing and managing the annual clinic budget, optimizing personnel and financial resources to deliver cost-effective healthcare services.

Other Duties

Performs additional responsibilities as assigned to support clinic and organizational objectives.

Supervisory Responsibilities

Provides direct supervision to Patient Care Coordinators and indirect oversight to clinical and administrative staff at the clinic to ensure alignment with operational and strategic goals.

Conducts performance evaluations, fosters professional development, and ensures accountability for delivering high-quality patient care and operational efficiency.

Responsible for managing clinic budgets for practices conducting between 4,000-20,000 E&M patient visits annually.

Education, Certifications, and Licenses Required

Bachelor’s degree in health care administration, public health, nursing, or similar field that provides the skills and knowledge base for clinic administration and organization.

Master's Degree preferred.

Certification through the Medical Group Management Association or similar organization is preferred.

Manager Competency required within 3 months of hire

and every three years

Experience Required

A minimum of 5 years of experience in clinic management or other health care administration is required with a bachelor’s or 3 years with a Masters. This experience should include the supervision of professional staff and some financial management

Knowledge, Skills, and Abilities:

Knowledge of

In-depth knowledge of clinic practice management including staffing and clinic organization, scheduling, and patient flow.

Working knowledge of the revenue cycle, facilities, and other infrastructure areas impacting the clinic.

Knowledge of quality and accreditation, CMS, HIPAA, DNV and/or other governing body regulations.

Knowledge of liability and risk management principles.

Skills in

Administrative, supervisory, and organizational skills.

Strong oral and written communication skills.

Interpersonal skills including cultural sensitivity.

Detailed knowledge of EHR and other software as it relates to job function

Ability to

Make informed decisions to solve complex problems, mitigate risks and ensure success of projects/operations

Mediate and resolve conflicts.

Recruit and retain qualified staff.

Computer Skills:

Proficient in Microsoft Office Products including Word, Excel, and PowerPoint

Other Qualifications:

Travel Required:

Travel required between clinics. Potential to travel for training opportunities

Position Information:

Work Shift:Exempt

Company Culture

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!