Clinic Manager

PLACEM!NT; Colorado Springs (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Performance-based bonus

Medical benefits

PTO

Employee discounts on services

Growth opportunities

Job summary

A confidential medical aesthetics company in Colorado Springs is seeking a hands-on Clinic Manager. This person will lead a team, oversee daily operations, and improve key performance indicators like revenue and memberships. Ideal candidates have over 3 years of experience in a similar role, are comfortable with client interactions, and exhibit strong leadership qualities. This position offers a competitive salary and performance-based bonuses in a supportive environment.

Qualifications

• 3+ years managing a location-level business in med spa, aesthetics, wellness, or similar.
• Experience leading a team of 4+ people.
• Track record of hitting KPI-based goals.

Responsibilities

• Lead a small team to hit performance standards.
• Own daily operations including staffing and scheduling.
• Track and improve KPIs such as revenue and memberships.

Skills

Leadership

KPI management

Client-facing communication

Operational fundamentals

Coaching

CRM familiarity

Job description

Location: Colorado Springs, CO (On-site)

Pay: $60,000 to $70,000 base plus performance-based bonus

Hours: Tue–Sat w/ 1 late eve; Sat appt coverage PRN; closed Sun–Mon

Employer: Confidential established medical aesthetics and wellness company (clinic identity shared later in the process)

About The Opportunity

We are hiring a hands‑on Clinic Manager to take ownership of a high‑touch med spa and wellness clinic in Colorado Springs. This is a turnaround and stabilization role. The fundamentals are in place with strong demand, a loyal client base, and a premium service environment, but the clinic needs a leader who can tighten daily operations, energize the team, and grow revenue and memberships through consistent execution.

If you love owning a location’s performance, know your KPIs cold, and still enjoy being out front with clients and staff, this role is built for you.

What You’ll Do

• Lead and develop a small team across front desk and service support to hit clear performance and service standards.
• Own the daily rhythm of the clinic including staffing, scheduling, huddles, and floor execution.
• Track and improve KPIs such as revenue, membership growth, rebooking rate, average ticket, lead to appointment conversion, and provider utilization or capacity.
• Model consultative, client‑facing conversations and guide clients into the right services and membership or program options using general medical aesthetics and wellness terminology.
• Ensure consistent follow‑up on leads, inquiries, and consults using the clinic’s CRM and operational systems.
• Maintain high standards for cleanliness, presentation, and clinic readiness every day.
• Partner with operations leadership and clinical leadership to execute protocols, promotions, and process improvements.
• Address performance issues early with coaching, clear expectations, and decisive action when needed.

What Success Looks Like (6 to 12 Months)

• The clinic is back on plan with meaningful revenue growth.
• Memberships are growing steadily and rebooking is materially higher than when you started.
• Provider schedules are optimized and peak‑hour utilization is strong.
• Client experience is consistently excellent with strong service recovery and improving online reputation (goal: 4.5+ rating).
• The team knows their numbers, understands expectations, and executes.

Requirements

• 3+ years managing a location‑level business in med spa, aesthetics, wellness, elective healthcare, fitness, hospitality, or membership‑based retail.
• Experience leading a team of 4+ people across front‑of‑house and service roles.
• Track record of hitting and improving KPI‑based goals (revenue, memberships, rebooking, utilization or capacity, conversion, or similar).
• Comfortable with client‑facing consultative conversations about services and memberships or programs.
• Strong operational fundamentals including staffing plans, scheduling, daily execution standards, and service recovery.
• Familiarity with scheduling systems, POS, and CRM tools (specific platforms are flexible).
• Available for Saturday appointment coverage as needed.

This Role Is Not a Fit If

• You want to stay in the back office and avoid client‑facing conversations.
• You struggle to talk about numbers and KPIs or rely only on gut feel.
• You avoid coaching, accountability, or difficult conversations with underperformers.

Benefits

• Performance‑based bonus tied to clinic KPIs.
• Medical benefits, PTO, and employee discounts on services (details shared during interview).
• Stable, predictable clinic‑hour schedule (includes a later close one day midweek and Saturday appointment coverage as needed).
• Professional, protocol‑driven environment with clear standards and partnership with clinical leadership.
• Growth and development opportunities within medical aesthetics and wellness operations as the organization expands.

Hiring Process

Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → placeM!NT

placeM!NT is supporting our client with recruitment. All communication will come from a placemint.agency email address.

EOE + AI Disclosure

We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at [e-mail]. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role‑relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including California requirements where applicable).