Clinic Manager

Chicago Family Health Center; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Plans

Dental

Vision

Tuition Reimbursement

Paid Holidays

Vacation Days

Sick Days

Job summary

Chicago Family Health Center is seeking a Clinic Manager to lead planning and coordination of clinical operations in a busy Chicago setting.

The role supervises PSR/CSA staff and other clinical support, ensuring daily operations run smoothly, patient services are optimized, and policies are implemented under the Director of Operations. Strong written, analytical, and interpersonal skills are essential.

Qualifications

• Bachelor's degree in a related field required.
• Minimum 3 years supervision and clinical experience.
• Proven healthcare management experience.
• Strong writing, organization, and data analysis skills.
• Excellent interpersonal and diplomatic abilities.
• Ability to handle sensitive information with discretion.

Responsibilities

• Lead planning and coordination of clinical operations.
• Supervise clinical staff (excluding providers) and coordinate schedules.
• Develop and implement policies and procedures related to patient services.
• Ensure day-to-day operations run smoothly and within budget.
• Recruit, train, and support staff to achieve service goals.
• Represent CFHC in community education and outreach.

Skills

Supervision

Leadership

Data analysis

Written communication

Interpersonal skills

Diplomacy

Team collaboration

Education

Bachelor's degree

Job description

Description

Clinic Manager

Schedule:

Monday - Friday 9:00am - 5:00pm with a Saturday Rotation 8:00am - 1:00pm

We are seeking a Clinic Manager, under the general supervision of the Director of Operations. The Clinic Manager provides leadership in planning, guiding, and coordinating clinical operations for Chicago Family Health Center (CFHC). Maintain focus on service and operational excellence. The primary responsibilities of this position are supervision of all clinical staff (excluding providers), fostering cohesion among the organization, managing and coordinating the development and implementation of policies and procedures as they relate to customer service and patient services.

Responsibilities

• Continually reinforces the organization’s overall mission to the health center staff, in written and oral communications, and in actions.
• Works with leadership to identify opportunities and problems and initiates plans for decision-making and problem solving in the organization, and specifically with regards to the practices in a positive manner.
• Recruits, trains, and assists employees to achieve customer service and performance goals.
• Supervises Patient Service Representatives (PSR), Customer Service Aides (CSA). Medical Assistants, Referral Coordinators, and other ancillary staff. Arranges schedules for complete coverage.
• Ensures the health center’s day-to-day operations are carried out.
• Assists in the development, implementation and oversight of CFHC policies and procedures with the Clinical Lead Provider.
• Assures adherence to budgetary and productivity expectations for the assigned office (s).
• Participates in community educational or awareness programs.

Qualifications

• A minimum of a Bachelor's degree in a related field required.
• Minimum of demonstrated three (3) years of experience in supervision and clinical experience
• Proven experience in a healthcare management role.
• Exceptional overall writing skills; excellent organization skills.
• Ability to gather and analyze data, working independently and in collaboration to support quality written materials.
• Strong interpersonal skills and diplomacy. Ability to exercise discretion and independent judgment while handling sensitive and confidential materials.

Chicago Family Health Centers offers benefits to all its full-time employees:

• BCBS Medical PPO/HMO Plans
• BCBS Dental
• VSP Vision
• Tuition Reimbursement up to $1,500 per year
• 8 Paid Holidays and 3 Floating Holidays
• 10 Vacation Days
• 2 Personal Days
• 8 Sick Days

Requirements

Education and Experience

• A minimum of a Bachelor's degree in a related field required.
• Minimum of demonstrated three (3) years of experience in supervision and clinical experience
• Proven experience in a healthcare management role.
• Exceptional overall writing skills; excellent organization skills.
• Ability to gather and analyze data, working independently and in collaboration to support quality written materials.
• Strong interpersonal skills and diplomacy. Ability to exercise discretion and independent judgment while handling sensitive and confidential materials.

Knowledge/Skills/Abilities

• Demonstrated ability to collaborate effectively in a team setting.
• Strong communication and business acumen.
• Ability to work independently and to seek consultation as necessary.
• Ability to follow organization and departmental processes and procedures.
• Ability to work in a high stress/fast paced/high work volume environment.