Clinic Manager

Christian Community Health Center; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

A leading community health center is seeking a Clinic Manager to oversee daily clinical operations, ensuring efficient performance and compliance across departments. The role involves managing staff, implementing policies, and enhancing service delivery to the community. Applicants should possess a relevant degree and experience in healthcare management to foster a culture of excellence and compassion.

Benefits

Blue Cross Blue Shield Medical Insurance

Blue Cross Blue Shield Dental and Vision Insurance

Life Insurance (Provided by the company)

Qualifications

• Bachelor’s degree in healthcare is required; Master's preferred.
• Experience managing clinical performance data is preferred.
• Previous healthcare management experience is advantageous.

Responsibilities

• Manage daily clinical operations and staff performance.
• Create and implement departmental workflows and policies.
• Monitor and report on Key Performance Indicators (KPIs).

Skills

Data analysis

Communication skills

Time management

Organizational skills

Education

Bachelor’s degree in health care or related field

Master’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

PositionSummary
The Clinic Manager will be responsible for managing the daily clinical operations of the assigned department(s). This includes, but is not limited to, ensuring all departments are operating efficiently & effectively; hiring and training team members; monitoring team performance; and coaching team members to cultivate the knowledge and skills needed to provide excellent services to customers.

Responsibilities

• Manage assigned departments/individuals in accordance with CCHC’s policies, procedures, and applicable regulations; management duties including planning, assigning, and directing work; coaching, supervising, appraising performance, and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.
• Responsible for ensuring the team delivers service that meets or exceeds departmental goals, while fostering a culture that strives for operational and compliance excellence.
• Create, maintain, implement, and execute departmental workflows, forms, policies and procedures, and other resource documents to ensure that the most current information is available; continuously evaluates processes and procedures; ensure consistency across all clinics.
• Provide recommendations for process improvement to address bottlenecks within the department.
• Ensures that assigned departments/clinic locations have adequate coverage; Provide coverage support where needed.
• Participate in & lead team huddles as assigned.
• Assists with clinical compliance under all federal and state law and funding source guidelines/requirements.
• Participates in establishing, reviewing, and revising standards of care, standards of practice and standards of performance.
• Ensure clinical operations and safety related information is clearly communicated and understood by staff.
• Collaborates with clinical management team to develop, implement, and monitor emergency response plans.
• Collaborates with clinical management team to monitor and address patient complaints.
• Develop, track, and report out on Key Performance Indicators (KPIs)
• Implement, monitor, and report out on strategies to improve departmental performance outcomes
• Serve as the liaison between direct supervisor and clinical/clinical support staff.
• Work in conjunction with the clinical management team to develop routine and ad hoc reports to update the status and implementation plans of programs, services, and quality initiatives.
• Consult with direct supervisor to discuss service problems.
• Active participation in special projects and quality initiatives as assigned.
• Perform audits (payer; program; internal; or external) for departments and report as directed.
• Complete ownership of the Electronic Health Record System (Athena), including but not limited to designated Superuser status.
• Responsible for knowledge & compliance of all departmental policies and procedures.
• Remain knowledgeable and well-educated on current trends/evidence in the industry.
• Maintain strong knowledge of clinical workflows and best practices.
• Participates in internal and external committees as assigned and/or volunteered.
• Perform other related duties as necessary or required.

Employee Benefits offered to Fulltime Staff

• Blue Cross Blue Shield Medical Insurance
• Blue Cross Blue Shield Dental and Vision Insurance
• Life Insurance (Provided by the company)

Minimal Qualifications/Experience/Skills

• Bachelor’s degree in health care or related field required; Master’s degree preferred.
• Must have a passion to deliver respectful, compassionate, and quality services to the community.
• Ability to analyze data and develop reports.
• Previous experience with managing clinical performance data preferred.
• Must have the ability to deal effectively with patients, medical staff, administration, and the public.
• Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
• Ability to perform duties with minimal direction and supervision.
• Excellent organization and time management skills.
• Ability to adjust to variable workload and changing priorities.
• Experience with and proficiency in Microsoft applications (Excel, Word, PowerPoint, etc.).