Clinic Lead: Patient Care Coordinator (Front Desk)

Upperline Health Inc; Orange City (FL); On-site; USD 48,000 - 65,000; Full time

Job summary

Upperline Health Inc. is seeking a Lead Patient Care Coordinator for the Orange City, FL clinic. This role will lead the front desk and clinical coordination, partnering with physicians to deliver comprehensive care and drive patient engagement in the clinic setting.

The ideal candidate has prior Patient Care Coordinator experience, podiatry/orthopedic exposure, strong EMR skills, and a proven track record in team leadership and patient service excellence in a health care environment.

Qualifications

• Previous experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and strong knowledge of medical terminology
• Previous experience working in an EMR – preferably athenahealth EMR.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction.
• Demonstrated experience as a motivated and dedicated team leader with a stable work history.
• Reliable transportation and the ability to pass a background check and drug test is required.

Responsibilities

• All the responsibilities outlined in the patient care coordinator role.
• Deep understanding of Upperline’s comprehensive care program, Upperline Plus, and responsible for patient enrollment and engagement efforts in collaboration with broader care team
• Responsible for daily coverage in clinic and working with other Clinic Leads in market to staff all clinics appropriately.
• Responsible for recruiting and hiring of non-provider clinical roles, performance management, employee and doctor experience, new employee on boarding and minimizing turnover.
• Accountable for clinic key performance indicators – clinical, operational, and financial – in collaboration with Regional Manager.
• Facilitate clinic daily huddles with all members of the clinic team each day.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Maintain a strong positive culture in the clinic; build trust and respect within the team.
• Assist regional leadership with implementing and maintaining key corporate initiatives and objectives within the clinic setting.
• Perform monthly audits of the clinic operations as well as the EMR documentation.
• Accountable for the clinic patient experience measured by net promoter score.
• Responsible for clinic and equipment licensure.
• Travel to surrounding area clinics to provide support if needed.
• Make timely and high-quality decisions.

Skills

Patient Care Coordination

EMR experience

Athenahealth EMR

Clinic leadership

Medical terminology

Communication skills

Customer service

Team leadership

Background check clearance

Tools

Athenahealth EMR

Job description

Upperline Health Inc. is seeking a Lead Patient Care Coordinator for the Orange City, FL clinic. This role will lead the front desk and clinical coordination, partnering with physicians to deliver comprehensive care and drive patient engagement in the clinic setting.

The ideal candidate has prior Patient Care Coordinator experience, podiatry/orthopedic exposure, strong EMR skills, and a proven track record in team leadership and patient service excellence in a health care environment.