Clinic Lead - Full Time

Integritycaregroup; Rowlett, Northern (TX, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Integritycaregroup seeks a Clinic Lead Coordinator to support daily clinic operations and patient care. You will coordinate clinical and clerical schedules, onboarding, training, and staff coverage to maintain efficient clinic flow.

As a working leader, you will assist with patient care and front desk duties as needed, while guiding the team under the Territory Manager and Regional Director. Flexibility in shifts is required to meet clinic needs and budgets.

Qualifications

• Experience leading clinical/front desk operations.
• Ability to schedule clinical and clerical staff.
• Experience onboarding new hires and training.
• Strong patient service and conflict resolution.
• Ability to manage staffing to meet patient volume.

Responsibilities

• Build monthly schedules for clinical and clerical staff.
• Coordinate onboarding and training for new hires.
• Oversee clinic flow and assign duties to staff.
• Maintain inventories and budgets.
• Handle patient complaints and report to leadership.
• Ensure deposits are banked per policy.
• Provide coverage for clinical/front desk duties as needed.
• Schedule flexible shifts and cross-train staff.

Skills

Staff scheduling

Leadership

Onboarding & training

Budget management

Patient care support

Job description

Description

The Clinic Lead Coordinator plays a vital role in supporting clinic operations and ensuring exceptional patient care by overseeing day-to-day functions under the guidance of the Territory Manager and Regional Director. This position is responsible for building and managing clinical and clerical schedules, coordinating onboarding and training for new hires, and maintaining optimal clinic flow and staffing to meet patient volume expectations.

• Assists the Territory Manager in marketing initiatives.
• Builds monthly schedule for clinical and clerical employees ensuring adequate staffing ratios for patient volume expectations.
• Coordinates with territory manager and onboarding to ensure new hires are onboarded accordingly.
• Ensures new hire training schedule is explained, initiated, and completed within the required timeframe.
• Oversees the clinical flow and directs clinic assignments and duties with staff members to ensure patient flow is optimized.
• Completes quarterly & weekly inventories.
• Ensures that deposits are taken to the bank in compliance with company policy and procedure.
• Professionally handles patient complaints as they occur and aids in reporting to territory manager.
• Conducts ordering with a focus on maintaining established budgets and ensuring financial goals are being met.
• Oversees the completion of all laboratory logs and ensures the team is accurately filling out the requested data. Assists with lab corrective action and training as opportunities arise.
• Gain competency with both Clinical & PSS role to help with providing coverage, providing guidance, and helping to improve the patient input & patient care process.
• Works a minimum of 24 hours per week on scheduled shifts in either clinical or clerical capacity.
• Participates in coaching & corrective action plans including disciplinary with the territory manager and director.
• Coordinates strategic initiatives with the guidance of the territory manager & territory director.
• Routinely participates in discussions with leadership on clinic initiatives.
• Ensures clinic staffing is adequate for operations. This includes managing staff call ins and facilitating coverage if needed.
• Administrative time will be flexibly scheduled, based on operational needs, to support completion of the duties outlined above.

This role is a working leadership position, meaning the Clinic Lead is expected to regularly support both clinical and front office operations as needed. This includes stepping in to assist with patient care, front desk responsibilities, and providing coverage for call-ins or staffing gaps to ensure smooth clinic operations. Flexibility is essential in this role, as scheduling may vary based on clinic needs, including extended shifts or rotating coverage.