Clinic Lead

Golden State Orthopedics & Spine; Walnut Creek (CA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical insurance (PPO)

401k & Profit sharing

Paid vacation & holidays

Sick time

Job summary

Golden State Orthopedics & Spine in Walnut Creek, CA seeks a Clinic Lead to supervise clinical operations and team coordination. You will train staff, help with scheduling, ensure quality standards, and support patient care with hands-on clinical tasks.

You’ll track performance, manage time-off and shift coverage, assist in evaluating staff, and act as a resource for new workflows. Strong supervisory experience in a medical office and CMA certification are preferred, with proficiency in EMR and

Qualifications

• High school diploma or GED certificate required.
• CMA certification or equivalent experience preferred.
• 2 years in medical office experience required.
• 3–5 years of Medical Assistant experience in orthopedics preferred.
• Minimum 1 year supervisory/management experience.
• Current BLS/CPR certification.
• Proficiency with electronic medical records (EMR).
• Strong knowledge of OSHA and HIPAA rules.

Responsibilities

• Assist in training new team members and support ongoing skill development.
• Facilitate communication between team and management; relay feedback.
• Track team progress and report performance to leadership.
• Coordinate staff schedules, time off and daily call outs.
• Support patient care with tasks like rooming and assisting physicians.
• Assist in evaluating clinic staff and developing KPIs.
• Verify timecard data under supervision of Clinic Manager.
• Maintain infection control and confidentiality policies.

Skills

Leadership

Staff coaching

Communication

Education

High school diploma

CMA certification

BLS/CPR certification

Tools

EMR Software

Job description

We’re proud to be a leader in the orthopedic healthcare industry and one of the largest orthopedic practices in the Western United States. When you join our team, you become part of a dedicated group of professionals who have the resources, training, and expertise to deliver the most advanced orthopedic care to our patients.

About the Role

• The Clinic Lead supports both clinical operations and team coordination by serving as the first point of contact for staff issues, assisting with scheduling, and facilitating communication between the team and leadership. This role helps train and coach staff, ensures quality standards are met, and contributes to patient care through hands‑on clinical support. The Clinic Lead also assists with evaluations, inventory management, and serves as a resource for new workflows and initiatives.

What You’ll Do

• Assisting in training new team members and supporting ongoing skill development through coaching and feedback
• Facilitating communication between the team and management, relaying important feedback and information
• Tracking team progress, ensuring quality standards are met, and report on performance to leadership
• Assisting with the schedules of all Clinic staff, including managing time off schedules and daily call outs.
• Assisting with managing the schedules of all Clinic staff, including managing time off schedules and daily call outs.
• Assisting in the evaluation of all Clinic staff; participates in development of key performance indicators for each position
• Assisting with verification of timecard data with the direction of the Clinic Manager or Clinic Supervisor
• Patient care responsibilities as assigned, which may include scheduling and organizing patient flow, accompanying patients to exam/procedure room, assist patients with changing to exam gowns, and transfer to exam table if needed.
• Assessing patient’s general condition and collect patient history.
• Documenting health history, activities, medication dispensed/prescribed, etc., in the medical record
• Providing basic patient care as ordered by physician and assist physician with various procedures.
• Providing patient education materials, communicating physician advice/instructions to patient
• Wound dressing changes, preparing injections, suturing and staple removal, sterile tray set‑ups, and obtaining lab/x-ray report
• Cleaning and stocking exam rooms
• Responsible for inventory and ordering medical supplies
• Adhering to infection control/safety guidelines and confidentiality policies
• Scheduling patient appointments, scheduling referrals to other physicians·
• Complying with HIPAA, OSHA and Red Flag Rule
• Acts a superuser for new business initiatives
• Serving as the first point of contact for team issues and escalating complex problems to the supervisor or manager
• Assisting in training new team members and supporting ongoing skill development through coaching and feedback
• Facilitating communication between the team and management, relaying important feedback and information
• Tracking team progress, ensuring quality standards are met, and report on performance to leadership

What We’re Looking For:

• High school diploma or GED Certificate
• Lead or management experience
• 2 years in medical office
• CMA certificate or equivalent experience
• 3–5 years of Medical Assistant experience in an orthopedic or specialty clinic preferred.
• Minimum of 1 year of supervisory or management experience leading clinical staff.
• Current Medical Assistant certification (preferred, if applicable).
• Current BLS/CPR certification.
• Proficiency with electronic medical records (EMR).
• Strong knowledge of OSHA, HIPAA, and infection control standard

What We Offer

• Collaborative and friendly work environment
• Full coverage for Employee PPO Medical insurance
• 401k and Profit-Sharing Program
• Paid Vacation, Floating Holidays, Regular Holidays, Sick Time