Clinic Front Desk & Patient Care Associate

Methodist Le Bonheur Healthcare; Brookfield (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Tennessee is seeking a Medical Office Assistant to join the ambulatory/clinic team. You will greet patients, triage calls, register patients in the EMR, prepare chart contents, and assist with patient portal navigation, payments, and scheduling.

This role emphasizes patient- and family-centered care, accuracy, and teamwork with clinicians and staff. A high school diploma is required; CMA certification and prior insurance verification experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Preferred CMA certification.
• Preferred 1–3 years insurance verifications or authorizations experience.
• Preferred 1–3 years scheduling in a physician office.
• Basic understanding of medical terminology.

Responsibilities

• Registers new patients and updates demographics by collecting detailed information.
• Schedules new appointments and makes confirmation calls.
• Collects co-pays and insurance data to ensure proper payment.
• Greets patients and visitors and responds to requests in person or by phone.
• Manages front desk workflow and supports patient portal navigation.

Skills

Customer service

Communication

Multitasking

Teamwork

Office software familiarity

Education

High School Diploma or Equivalent

Certified Medical Office Assistant (CMA) Certification

Tools

EMR (Electronic Medical Records)

Job description

Methodist Le Bonheur Healthcare in Tennessee is seeking a Medical Office Assistant to join the ambulatory/clinic team. You will greet patients, triage calls, register patients in the EMR, prepare chart contents, and assist with patient portal navigation, payments, and scheduling.

This role emphasizes patient- and family-centered care, accuracy, and teamwork with clinicians and staff. A high school diploma is required; CMA certification and prior insurance verification experience are preferred.