Clinic Front Desk Associate - Patient Care & Admin

AdventHealth; Plainfield (IL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Retirement Plan

4 Weeks Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

UChicago Medicine AdventHealth in Plainfield, IL is seeking a full-time Medical Office Assistant to greet patients, manage scheduling, collect payments, and support care coordination. The role involves handling medical records, insurance verifications, and referrals to ensure smooth patient throughput.

Qualifications include a High School Grad or Equiv and 1+ years of related experience, with medical office experience preferred.

Qualifications

• High School Grad or Equiv is required.
• 1+ years related experience is preferred.
• Medical office experience is preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including documentation of the call.
• Responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments to reduce no-shows.
• Obtains and distributes medical records and patient information to support care needs.
• Obtains insurance authorizations and verifies coverage before appointments and notifies patients of status.
• Collects copays and other payments at the time of service per policy.
• Establishes patient payment plans as required by policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

UChicago Medicine AdventHealth in Plainfield, IL is seeking a full-time Medical Office Assistant to greet patients, manage scheduling, collect payments, and support care coordination. The role involves handling medical records, insurance verifications, and referrals to ensure smooth patient throughput.

Qualifications include a High School Grad or Equiv and 1+ years of related experience, with medical office experience preferred.