Office Assistant Front Desk Primary Care Clinic

AdventHealth; Plainfield (IL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Retirement Plan

4 Weeks Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

UChicago Medicine AdventHealth in Plainfield, IL is seeking a full-time Medical Office Assistant to greet patients, manage scheduling, collect payments, and support care coordination. The role involves handling medical records, insurance verifications, and referrals to ensure smooth patient throughput.

Qualifications include a High School Grad or Equiv and 1+ years of related experience, with medical office experience preferred.

Qualifications

• High School Grad or Equiv is required.
• 1+ years related experience is preferred.
• Medical office experience is preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including documentation of the call.
• Responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments to reduce no-shows.
• Obtains and distributes medical records and patient information to support care needs.
• Obtains insurance authorizations and verifies coverage before appointments and notifies patients of status.
• Collects copays and other payments at the time of service per policy.
• Establishes patient payment plans as required by policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

15728 S Route 59

City:

Plainfield

State:

Illinois

Postal Code:

60544

Job Description:

• Facilitates medical record requests accurately and timely. Assists with daily closing procedures.
• Other duties as assigned.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Location: 15728 S RT 59, PLAINFIELD, IL 60543

Schedule: MON 9:30a-6p, TUES9:30a-6p, WED 10:30a-7p, THURS 9a-5:30p, FRI 8:30a-5p

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ years related experience [Preferred]
• Medical office experience [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.97 - $27.15

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.