Wellness Sales & Customer Experience Specialist

JEM Wellness Brands; Chesapeake (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive base pay

Medical insurance for full-time

Vision & Dental

401(k) after 6 months

Paid Time Off

Employee Assistance Program

40% off products

Career advancement

Job summary

Massage Envy Atticus franchise locations is seeking team members who excel in customer service and sales. You will help clients understand Total Body Care offerings, book services, and drive homecare retail purchases while supporting a smooth clinic flow.

Ideal candidates are 18+, with a high school diploma and retail or sales exposure, and possess strong math, computer, and people skills to build lasting client relationships.

Qualifications

• Must be 18 years or older.
• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Customer service

Sales

Multitasking

People skills

Math & computer skills

Education

High school diploma

Job description

Massage Envy Atticus franchise locations is seeking team members who excel in customer service and sales. You will help clients understand Total Body Care offerings, book services, and drive homecare retail purchases while supporting a smooth clinic flow.

Ideal candidates are 18+, with a high school diploma and retail or sales exposure, and possess strong math, computer, and people skills to build lasting client relationships.