Clinic Desktop Support Lead (Travel Required)

Clarity Partners; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

Clarity Partners is hiring a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client across clinic locations. You will manage tickets, guide analysts, oversee hardware/software lifecycle, and handle license administration while coordinating with Finance on installations and moves.

The role requires 5+ years in desktop support, healthcare experience preferred, and regular travel to clinics. Bachelor's or MCSE/A+ certifications are valued.

Qualifications

• 5+ years of experience as a desktop analyst in an IT environment.
• Associate degree required; Bachelor's degree, MCSE, A+, and Microsoft Office certifications preferred.
• Demonstrated ability to analyze and resolve complex problems quickly in a fast-paced environment.
• Leadership experience coordinating small to medium technical teams.
• Ability to travel regularly to approximately 15 off-site clinic locations.
• Experience in a healthcare environment preferred.

Responsibilities

• Manage desktop tickets and work orders for the client, assigning and following up on service requests.
• Dispatch and guide desktop analysts supporting client clinic locations.
• Coordinate the receipt, allocation, and installation of new PCs, printers, laptops, and software with the client's Finance team.
• Coordinate the client's equipment moves and maintain hardware and software inventory records.
• Oversee software license management and software installation for client-purchased software.
• Collaborate with client IT and the technology team to resolve IT infrastructure and network issues.
• Document procedures for scanning documents from multifunction copiers to email.
• Document and oversee support procedures for Wyse thin-client devices deployed in clinics for Cerner access.
• Initiate corrective action and provide instructions to resolve end users' hardware and software issues.
• Contribute to and provide reporting on the client's desktop support activities.
• Provide Level 1 through 3 day-to-day IT desktop support for desktops, laptops, Wyse devices, printing, wireless, and networking.
• Provide desktop support involving Windows operating systems and Microsoft Office.
• Implement HIS departmental projects and system rollouts.
• Organize and prioritize the daily desktop support workload and guide the team to complete it.

Skills

Desktop support

Windows troubleshooting

Team leadership

Communication

Education

Associate degree

Bachelor's degree preferred

Tools

Windows OS

Microsoft Office

Wyse thin-clients

Cerner software

Job description

Clarity Partners is hiring a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client across clinic locations. You will manage tickets, guide analysts, oversee hardware/software lifecycle, and handle license administration while coordinating with Finance on installations and moves.

The role requires 5+ years in desktop support, healthcare experience preferred, and regular travel to clinics. Bachelor's or MCSE/A+ certifications are valued.