Clinic Coordinator - East Austin

The Origin Way, Inc.; Austin (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

PTO

Parental leave

401(k) with match

Student loan support

Education stipend

Monthly bonus

Onboarding program

Job summary

Origin Way, Inc. is seeking Clinic Coordinators (Healthcare Administrative Receptionists) who excel in customer service and teamwork, and are committed to supporting patients and the Origin team.

You will manage patient questions, scheduling, payments, insurance verifications, and collaboration with other departments via Slack and email. The role runs Tuesday–Saturday, 9am–6pm with 1 hour lunch break, and compensation is hourly $17–$20.

Qualifications

• Excellent verbal and written communication required.
• Proven experience delivering high-touch customer service.
• High attention to detail and follow-through.
• Ability to multitask across platforms in a fast-paced startup.

Responsibilities

• Answer patient questions via phone and email.
• Complete daily and weekly administrative tasks.
• Welcoming, checking-in/check-out and scheduling follow-ups.
• Taking payments and ensuring accurate records.
• Scheduling patients and coordinating with the Patient Services team.
• Insurance verifications and schedule verifications.
• Collaborating with other departments via Slack and email.
• Other tasks as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Attention to detail

Problem solving

Tech proficiency

Multitasking

Fast-paced environment

Confidentiality

Tools

Slack

Email

Phone system

Job description

What We Offer

• Healthcare Benefits : Medical, dental and vision benefits, and an employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles.
• Paid Time Off: PTO for vacations, 9 paid federal holidays, and additional wellness days.
• Parental & Family Support: Paid parental leave.
• Financial Security: A 401(k) plan (after 1 year of employment) with employer matching and student loan payment support.
• Continuing Education Stipends: Annual stipend for conferences or courses.
• Monthly Bonus Potential
• Robust onboarding and training program led by highly experienced Pelvic Floor Physical Therapists

At Origin, we believe in caring for the caregivers and redefining what it means to support your career and well-being.

About the role

Our Clinic Coordinators [Healthcare Administrative Receptionists] are stellar at customer service and teamwork, deeply committed to supporting our patients, each other and the team. They build and maintain the reputation of Origin by:

• Supporting patient questions, requests, and general communication via phone and email
• Completing daily and weekly administrative tasks
• Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
• Taking payments
• Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
• Schedule verifications (checking for duplicates)
• Insurance verifications
• Addressing patient concerns
• Collaborating with other departments and teams at Origin via Slack and email
• Other tasks as assigned

The standard shift for this role is Tuesday - Saturday, 9am - 6pm with a 1 hour lunch break (with ability to shift schedules to later hours at times to support clinic needs)

What you'll achieve

Having a deep sense of teamwork on behalf of patient care and outcomes will:

Result in serving as many patients as possible who need care with high quality physical therapy at Origin

Facilitation of care that creates meaningful outcomes (in partnership / mentorship with other PTs and/or providers as necessary)

What Makes Us Different

While each position may demand distinct skills and qualifications, we operate as a unified team, driven by our shared core values. At Origin, we're all about creating a safe and supportive haven within our community. We're a growing team of hardworking and passionate individuals who integrate the following values into our everyday practices:

• Own it. We show up with our best work. We're creative, focused, proactive, and get the details right.
• Go big. We have a big vision for women's health and are energized by our potential impact. We act with urgency, yet remember it's a long game.
• Stretch. Growth can be uncomfortable and progress isn't always linear. We create a safe space for honest learning, taking risk, and understanding failure.
• Be generous. We're kind, high integrity, and assume the best. We celebrate wins and build each other up.

About you

You'll have excellent verbal, written, and interpersonal skills

Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members

High attention to detail and follow-through on tasks

Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations

Technology proficiency and a comfort level multitasking with multiple technology platforms

Comfort working in a fast-paced startup environment

Must be able to maintain the confidentiality of sensitive information

Bonus points

• Previous hospitality, healthcare, and/or customer service experience

Compensation

The hourly range for this role is $17-$20 per hour.

Other Information

Origin is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We participate in E-Verify. To learn more about E-Verify, please review the E-Verify Participation Poster and the IER Right to Work Poster directly.

Be part of the movement that's redefining women's healthcare

At Origin, working with us isn't just a job-it's a chance to transform the way care is delivered to women. Every day, we're building a company that's elevating the standard of care for thousands now, with our sights set on reaching millions in the future.

This past year, we partnered tirelessly with insurance companies to