Clinic Care Coordinator: Front Desk & Throughput

Sheridan Community Hospital; Sheridan Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sheridan Community Hospital in Michigan, a rural Critical Access Hospital, seeks a Unit Clerk for the Specialty Clinic. The role serves as the first point of contact for patients and visitors, coordinating registrations, scheduling, referrals, and documentation to support efficient clinic operations.

You will work with nursing, providers, and revenue cycle teams to ensure accurate charge capture, HIPAA compliance, and timely information sharing across cardiology, orthopedics, and visiting

Responsibilities

• Warmly greet patients and verify identity, demographics, insurance, and consent forms at each visit.
• Complete registration, schedule and confirm appointments, manage check-in and check-out, collect copays, and provide after-visit summaries.
• Monitor clinic lobby flow; address questions, manage phone lines, voicemail, and patient portal messages within service standards.
• Prepare daily clinic lists; assemble charts and required documentation for visiting specialists.
• Coordinate outside records, imaging, and labs; route and scan documents to the EHR per policy.
• Initiate and track referrals, prior authorizations, and diagnostic orders; communicate outcomes to patients and care teams.
• Maintain provider templates for multiple visiting specialties; optimize slot utilization and reduce no-shows via reminders.
• Ensure accurate encounter documentation, CPT and HCPCS readiness, and modifier prompts for services.
• Verify insurance eligibility and benefits; capture required authorizations prior to service when applicable.
• Reconcile daily clinic schedule against encounters; flag discrepancies to coding and billing for resolution.
• Provide clear, compassionate communication adapted to rural patient needs; use teach‑back for instructions.
• Route messages promptly to providers and nurses; maintain professional phone and in-person etiquette.
• Support patient education material distribution in coordination with clinicians.
• Comply with HIPAA, EMTALA, OSHA, and hospital policies; protect PHI at all times.
• Follow CAH and clinic procedures for medication samples, vaccine handling support, and documentation as assigned.
• Participate in safety huddles, incident reporting, and emergency response workflows appropriate to the clinic setting.
• Use the EHR, scheduling, and revenue cycle systems proficiently.
• Assist with inventory, supply ordering, and maintenance requests to keep exam rooms and workspaces ready.
• Contribute to quality improvement, patient experience initiatives, and throughput projects.

Job description

Sheridan Community Hospital in Michigan, a rural Critical Access Hospital, seeks a Unit Clerk for the Specialty Clinic. The role serves as the first point of contact for patients and visitors, coordinating registrations, scheduling, referrals, and documentation to support efficient clinic operations.

You will work with nursing, providers, and revenue cycle teams to ensure accurate charge capture, HIPAA compliance, and timely information sharing across cardiology, orthopedics, and visiting